Technical Support (chats only) in Howly

SKELAR is a venture builder that builds international IT - companies according to the rules of the world of venture capital investments. Together with our co-founders, we assemble strong teams to launch tech businesses and win in global markets.

Howly is a Q&A marketplace where people get quality one-on-one online advice from professionals in a variety of industries 24/7.

Now we are looking for a Customer Support Specialist who will perform the most responsible mission of providing technical assistance to our users in online chat and helping them develop solve their problems.

Responsibilities:< /strong>

— Communicate with customers about computers, gadgets, online services and help them solve any technical problems in English. Examples of such requests are: "I forgot my Gmail password, how do I reset it?", "Cannot connect to the printer", "YouTube does not work on my TV". normal; font-weight: 400">What skills are needed:

- Knowledge of English (spoken and written): Upper Intermediate (B2) or Advanced (C1);
— Basic PC skills and understanding of modern systems and services at the user level.

Will be a plus:

— Experience in customer support or billing support teams; br/>— Work experience or education related to system administration;
— Zendesk and Zendesk Chat. Knowing this software will greatly facilitate your life in the first days of work;

What we offer:

—Remote work format. You can work from anywhere in Ukraine and the world;
— 20 days paid vacation per year;
— Unlimited days of sick leave with a doctor's certificate;
— Medical insurance, corporate doctor;
—Flexible schedule, where 3 working days and 2 weekends: Morning 07:00 - 16:00, Evening 16:00 - 00:00., Night 00:00 - 07:00.
— Guaranteed breaks lasting 1 hour each shift.
— Bonuses foradditional changes;
— Competitive monetary compensation;
— Career opportunities to develop your professional skills.

And sure, you will have the opportunity to join a fantastic community team of real builders who have already launched more than one business. Most of Howly's employees are professionals with really impressive experience and cool expertise who are happy to share their knowledge and experience with you.

You should definitely send us your CV right now if:

— You already have experience working in English-speaking technical support;
— You love technology and are well versed in popular software, online services, and various operating systems;
— You know how to organize your time and can effectively to work remotely;

Therefore, if everything above appeals to you and you aspire to join the team of cool specialists in the Ukrainian product, we are waiting for your feedback.