Technical Support Agent/T1 in Brainstack_

Brainstack_ is a Ukrainian multi-product IT company that develops cross-platform applications and services in the following niches: Parental Control, Wellness Ecosystem, Lifestyle Apps, Crypto&Blockchain, and since 2023 the company has started to develop in the direction of AI. Our company is a team of like-minded people united by a common purpose of value. We build a favorable environment for the creation and implementation of world-class high-tech projects in all niches. Our expertise: Product management. We launch and implement products from scratch in the shortest possible time. Billing Development We launch and connect all possible payment methods, optimize payment processes for customers all over the world. Customer Care and Sales processes, we work with Zendesk. Marketing Department We generate multi-channel worldwide traffic to our products, we create content, we work with large budgets. Customer Care Department is the largest department of Brainstack_, looking for a Technical Support Agent/T1 Required skills: Fluency in written English. Previous experience in support. Time management skills Ability work under high workloadsAbility to convey technical information in a clear and understandable way.Will be a plus:Previous experience with Atlassian and Zendesk productsPrimary tasks:Providing customer support in the classroom and etiquette.Troubleshooting and solving customer problems.Providing complex technical information to a non-technical audience.Reporting errors.Achieving team KPIs.Saving and improving customer loyalty Work schedule: 3/3: 8:00- 17:0015:00-01:0023:00-08:00 Then 3 days off. How we care about Brainstack employees_: Comfortable working conditions: Hybrid work format, you choose what is more convenient for you to work— visit a comfortable office in Kyiv with delicious breakfasts or in Ivano-Frankivsk; 100% paid sick leave; 18 days of annual leave and 3 days off; Medical insurance; Conducting creative master classes and team building for teams. Professional development culture: Compensation for external professional training upon request; The possibility of attending specialized events to improve skills; Compensation for learning a foreign language; Access to the electronic library; Brainstack_Leadership school - here we cultivate leaders within the company; The possibility of making an internal transition, if you eventually want to develop in a different direction - you will be able to move to another position within the company. Help and support: Internal corporate fund of 1% for the Armed Forces (monthly we close requests from military relatives and close colleagues); Support for colleagues who have joined the Armed Forces (job retention, monthly monetary reward for opening requests for military ammunition) Care for the "sunny children" of Ivano-Frankivsk Region. part of our team - then we are waiting for your resume. P.S. The CV review period is up to 7 working days. If you have not received a response from the recruiter within this time, it means that we have considered your resume, but at the moment there are no vacancies in the company that match your experience and wishes.