Technical Support Agent / L2 / product company in IKS PEY GRUP, TOV / XPAY GROUP LLC

Technical Support Agent / L2 / product company

Kyiv, remotely

Congratulations!

We are fintech company XPAY, our flagship product, it is a complex built on a microservice architecture, which allows creating flexible solutions for the financial market. The company is actively developing, this year it has already fulfilled one of its goals by becoming a resident of Diya City, and has ambitious plans for further development.

We are looking for a colleague to join our team in the role of Technical Support Agent and help the team and the project grow effectively.

It is important for us that the candidate is interested in self-development and wants to grow professionally as a specialist, we in turn will provide resources and opportunities.

We are looking for a colleague in Kyiv, because you will spend part of your time in the office.

We expect from our candidate:

• 2 years of support experience.

Professional stack:

must have:

• technical education;
• experience of at least 1 year in the field of Fintech or banking as Support (L2);
• understanding of API basics, data transfer formats (JSON, XML), synchronous/asynchronous interaction, protocol
• experience with Task Manager (Jira, Trello) and Ticket System;
• the ability to plan your time, set priorities and rank tasks in order of importance;
• confident user of the MS Office package (Excel, Word);
• the ability to find an approach to people;
• high level of command of the Ukrainian language.

would be a plus:

• previous experience with Atlassian products, Zabbix (user, analysis of dashboards, reports), ELK stack (log analysis).

Among your tasks and responsibilities will be:

• communication with customer representatives for development Solving their product performance issues;
• analysis of issues that arise from the side of clients and the search for ways to solve them;
• handling of emerging incidents, prioritization, status tracking, escalation;
• creating a knowledge base on typical solutions to the most common problems;
• active interaction with the technical team (R&D) of the company;
• monitoring of the current state of the system;
• analysis of logs, performance-dashboards, internal reporting to identify the primary causes of product malfunctions;
• interaction with the integration manager of the company when connecting new clients;
• acceptance of new services into operation;
• work with product documentation.

We offer:

• flexible work schedule with the possibility of remote work (3 days in the office , 2 removed);
• comfortable office near Slavutych;
• reimbursement of the cost of lunches;
• competitive salary level (offer based on interview results);
• work on an interesting product and unusual tasks;
• opportunities fortraining and self-development;
• friendly team and corporate events.

If these resumes correspond to the vacancy, we will contact you and agree on the date and time of the interview;

Candidates who have successfully passed the interview may be asked to complete a test task (up to 30 minutes), based on which the final decision is made.

P.S. It will be great if you write a few words about yourself in the cover letter. We, in turn, will answer all your questions during the interview and tell you about the project plans.