Technical Support Agent / L2 / product company in IKS PEY GRUP, TOV / XPAY GROUP LLC

Congratulations! We are fintech company XPAY, our flagship product is a complex built on a microservice architecture that allows you to create flexible solutions for the financial market. The company is actively developing, this year it has already fulfilled one of its goals by becoming a resident of Diya City, and has ambitious plans for further development.

We are looking for a colleague, who will join our team as a Technical Support Agent and help the team and the project grow effectively.

It is important for us that the candidate is interested in self-development and wanted to grow professionally as a specialist, we in turn will provide resources and opportunities.

We are looking for specialists with experience working in a helpdesk or call center, if you have experience with card operations - it's a win!

We expect our colleague to be communicative and attentive to details.

We are looking for a colleague in Kyiv, because you will spend part of your time in the office.< /p>

We expect from our candidate:

- 2 years of support experience.

Pro stack:

must have:

• technical education;
• experience of at least 1 year in the field of Fintech or banking as Support (L2);
• understanding of API basics, data transfer formats (JSON, XML), synchronous/asynchronous interaction, HTTP protocol
• experience with Task Manager (Jira, Trello) and Ticket System;
• ability to plan your time, prioritize and prioritize tasks;
• confident user of MS Office package (Excel, Word);
• ability to find an approach to people;
• high level of command of the Ukrainian language

would be a plus:

• previous experience with Atlassian products, Zabbix (user, analysis of dashboards, reports), ELK-stack (analysis of logs).

Among your tasks and responsibilities will be:

• communication with customer representatives to resolve their product performance issues;
• analysis of questions that arise from the side of clients and search for ways to solve them;
• processing of emerging incidents, prioritization, status tracking, escalation;
• creating a knowledge base on typical solutions for the most common problems;
• active interaction with the technical team (R&D) of the company;
• monitoring of the current state of the system;
• analysis of logs, performance-dashboards, internal reporting to identify the primary causes of product malfunction;
• interaction with the company's integration manager when connecting new clients;
• commissioning of new services;
• work with product documentation.

We offer:

• flexible work schedule with the possibility of remote work (3 days in the office, 2 remotely);
• comfortable office near Slavutych;
• reimbursement of the cost of lunches;
• competitive salary level (offer based on interview results);
• work on an interesting product and atypical tasks;
• opportunities for learning and self-development;
• friendly team and corporate events.

Procedure for reviewing candidates' applications:

Resume consideration takes 3 days from the date of referral (please name the attached file in the format - "Technical Support Agent_Surname");

If these resumes correspond to the vacancy, we will contact you and agree on the date and time of the interview;

Candidates who have successfully passed the interview may be asked to complete a test task (up to 30 minutes), based on which the final decision is made.

P.S. It will be great if you write a few words about yourself in the cover letter. We will in turn answer all your questions during the interview and we will tell you about the project plans.