Technical Support in PayAdmit

PayAdmit is looking for a Technical Support Manager to join our team!Essential professional and personal skills:- Working experience in the same position in Fintech for 1+ years;- Processing of incoming requests in the mode of chats and mail (b2c/b2b);-SQL is a plus;- Logs (grafana, loki, prometheus, opensearch, telegraf);- Experience with a team term;- Experience with API services (support, investigate logs, communication with partners);- Monitoring the work of key clients and internal services;- Strong knowledge of fiat/crypto transaction flow;- Experience in JIRA and Confluence service would be a plus;- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;- English at least Intermediate.Responsibilities:- Handling B2C/B2B requests from partners/clients;- Solving issues with merchants/providers/partners etc.- Transactional monitoring in the back office;- Payment solutions set up and tested under the control of transaction manager/team lead;- Work with additional technical tasks that will arise in the process and may be different;Working conditions:- Work schedule 10:00 — 19:00;- Remote work;- We provide all the necessary tools for your successful and comfortable work;- Training at the expense of the company (courses, seminars, new and interesting projects);- Learning English at the expense of the company;- Ability to switch between projects and try yourself in different roles.