Technical Support in GBSFO

Eatery Club is a leading b2b platform for automation of HoReCa establishments. We are looking for a support manager who will become an important part of our team and help customers use our solutions as efficiently as possible.

Responsibilities:

• Providing technical support to customers for all company products (admin panel, mobile application, self-service kiosks)
• Assisting in system configuration and administration
• Consulting on functionality and capabilities platforms
• Handling customer requests through various communication channels
• Interacting with the development team to resolve technical issues
• Participating in the improvement of documentation and training materials

Requirements:

• High customer orientation and empathy
• Excellent communication skills
• Resistance to stress and the ability to work in multitasking ability
• Ability to quickly learn and absorb new information
• Confident command of Ukrainian and English
• Experience with POS systems (Poster, IIKO, etc.)
• Experience with CRM systems
• Experience in HoReCa
• Understanding the principles of operation of payment systems and integration

We offer:

• Work in an actively developing product company
• Opportunity for professional and career growth
• Comprehensive training for all company products
• Opportunity to influence product development

https://www.eatery.club/