Technical support in Snaphunt

The Offer

• Work alongside & learn from best in class talent
• Fantastic work culture
• Industry-leading software

The Job

• Serve as the bridge between the team and users, actively engaging in user communities and support systems
• Identify user problems in a timely manner, relay them to dev team, and assist in bug fixes and follow-ups
• Closely monitor user experiences, promptly address their issues, and guide them to better utilize the company
• Proactively learn and understand the features and underlying principles of the team
• Conduct thorough analysis of user feedback to help team understand market demands and drive product improvements

The Profile

• Majors in architectural design, landscape architecture, environmental art, interior design, or other design-related fields
• Excellent command of the cpmpany, and exhibit a strong sense of ownership and commitment to success
• Proficient in at least one DCC software (e.g. SketchUp, Rhino, Revit) and rendering software
• Excellent communication skills and customer service mindset to provide high-quality support
• Strong sense of responsibility, self-motivation, proactive problem-solving, and a passion for continuous learning

Bonus: prior work or internship experience in design firms

Note: Please provide a cover letter with your understanding of the position and a collection of renderings for your resume submission

The Employer

Our client is an industry-leading 3D real-time rendering software that is trusted by over 1 million architects/designers/3D artists worldwide.