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Technical Success Manager in SpaceWhale, LLC
Posted more than 30 days ago
2 views
SpaceWhale, LLC
Without experience
Kyiv
Full-time work
Requirements:2+ years of experience as a Technical Success Manager, Customer support Manager, Sales, Business development or Account manager positions preferably on a dynamic environment;Self-motivated and proactive with a high level of autonomy;Advanced level of Spoken and written English is a must;Responsibility, initiative, self-organization, strive to learn;Experience providing remote support for client, server, and web-based applications;Ability to maintain a high level of confidentiality;E
Requirements:2+ years of experience as a Technical Success Manager, Customer support Manager, Sales, Business development or Account manager positions preferably on a dynamic environment;Self-motivated and proactive with a high level of autonomy;Advanced level of Spoken and written English is a must;Responsibility, initiative, self-organization, strive to learn;Experience providing remote support for client, server, and web-based applications;Ability to maintain a high level of confidentiality;Excellent communication skills (both written and verbal).Excellent written and verbal communication skills. Stress resistance;Ability to manage multiple tasks simultaneously while maintaining strict attention to details;As a plus:Experience with Fintech/Payments/Online Trading business domains;Excellent problem investigation and solving skills. Responsibilities:Deliver a high-quality onboarding experience for the new customers;Build strong relationships with customers and monitor their experience with a product or service;Meet the needs of customers and receive the highest ROI possible for the product;Daily supporting internal key customers and partners all over the world, processing the improvement ideas from the clients, handling complaints;Act as the intermediary between the customers and our Product, Technical Support and Engineering teams, translating customer's requirements into technical expertise;Focuses on improving or maintaining customer retention and pinpointing selling opportunities to meet long-term customer goals;Stay current with system information, changes, and updates.What we offer:Possibility to work full-time remotely;Medical insurance, English classes;Opportunities for professional development and personal growth;Competitive salary, reasonable and fair working conditions, flexible schedule;Team of strong IT professionals working in a vibrant product environment;Centrally located office near metro station with a great view. Join us! And be a part of the change with SpaceWhale
Without experience
Kyiv
Full-time work