Technical specialist support in Pizza Day

Pizza Day is about the opportunity to make every day a holiday, because we prepare the most delicious pizza at a good price.

Pizza Day is about development and scale, we opened our establishments already in 26 cities of Ukraine and we do not plan to stop.

Pizza Day is about a cool team and stable work, more than 1000 of our employees have already made sure of this.

Join our creative team wow pizzas!

Right now we are looking for a specialist for the position Technical support specialist

Tasks positions:

• User support (1st line);
• Elimination of typical incidents;
• Forwarding complex cases to the 2nd line;
• Adherence to regulations and standards;
• Support of stable work "on the ground".

What is important for us?

• Experience in a similar position will be an advantage;
• Basic knowledge of Windows 10/11 and Linux;
• Understanding the principles of OS, drivers, network (IP, DNS — basic);
• Experience of working with users: configuring access, software, peripherals;
• Experience of initial diagnosis and troubleshooting of typical problems;
• Ability to work according to instructions and checklists;
• Basic understanding of security (passwords, MFA, access);
• Ability to explain technical things to non-technical users.

Desired competencies:

• Experience with Active Directory (users, groups - basic);
• Experience with application systems (Service Desk);
• Basic knowledge of networks (Wi-Fi, VPN - at the user level);
• Basic command line skills;
• Understanding IT processes (incidents, SLA);
• Remote support experience;
• Attention, stress resistance, responsibility.

What do we offer?

• Participation in interesting projects;
• Convenient work schedule 5/2.

Also:

• Day off on your birthday, if it falls on your working day;
• Corporatediscount on the tastiest pizzas and external training.

Interested in a vacancy? Send your resume and join our team soon!