Technical Specialist (L2/Qa) in Ajax Systems

Ajax Systems is an international technology company, Europe's largest developer and manufacturer of Ajax security systems with smart home capabilities. This is a whole ecosystem of 135 devices, mobile and desktop applications, server infrastructure. Every year, we demonstrate multiple growth both in the size of the team and in the number of users worldwide. Currently, the company has more than 3,000 employees. And Ajax sensors protect 2.5 million users in more than 169 countries of the world. The vacancy includes in-depth knowledge of the hardware and software of the company's products. The ability to quickly identify the root cause of blockers for end users. Searching for problems on internal resources. Communication with internal R&D departments. Processing requests from L1, filing bug reports. What are the tasks: Processing incoming requests from partners, customers (through the L1 Support Team) and the company's technical team; prompt resolution of issues from L1 Support that require research (on the server side) and the involvement of the development team or other technical specialists of the company; processing of emerging incidents, their analysis, prioritization, status tracking, timely escalation; analysis of the root causes of detected errors, providing information for understanding and eliminating problems; participation in on-call and monitoring of the current state of the system, tracking and responding to monitoring triggers; creation of a knowledge base on typical solutions for the most common problems and maintaining the relevance of documentation; deep understanding of our products What are we looking for in a candidate? The ability to find an approach to people; critical thinking; knowledge of testing theory; experience working with databases; work experience in support (L1/L2) from 1 year; understanding the basics of API operation, data transfer formats (JSON, XML); knowledge of the HTTP protocol; experience with Atlassian products (Jira, Confluence, Dashboards, Reports); the ability to plan your time, set priorities and prioritize tasks. It is great if you have: Experience working with projects built on microservice architecture; technical education; Kibana or Grafana (log analysis) We offer: Flexible work schedule in the office (Kyiv); the opportunity to propose and implement own ideas that have an impact on the product and production; work in a motivated team and zero bullshit culture; competitive salary; Medical Insurance; corporate English; compensation for specialized training; the opportunity to participate in the beta test project of Ajax security systems — receiving and testing new gadgets before their release. Ajax Systems is a Ukrainian success story, a place of incredible strength and energy. Join us to make Made in Ukraine synonymous with reliability. Show more Show less Position level Not applicable Type of employment Full-time Job responsibilities Informationno technology Industries Production of devices, electrical engineering and electronics