Technical Documentation Specialist in FAVBET Tech

FAVBET Tech develops software that is used by millions of players around the world for the international company FAVBET Entertainment.​
We develop innovations in the field of gambling and betting through a complex multi-component platform which is capable to withstand enormous loads and provide a unique experience for players.​

FAVBET Tech does not organize and conduct gambling on its platform. Its main focus is software development.​

Main areas of work:​

• Betting/Gambling Platform Software Development — software development that is easy to use and personalized for each customer.
• Highload Development — development of highly loaded services and systems.
• CRM System Development — development of a number of services to ensure a high level of customer service, effective engagement of new customers and retention of existing ones.
• Big Data — development of complex systems for processing and analysis of big data.
• Cloud Services — we use cloud technologies for scaling and business efficiency.

About project:

As a Technical Documentation Specialist you will be responsible for creating, optimising and standardising the Company’s internal documentation to describe the business processes of all corporate departments (IT, Marteing, Legal, Finence etc.) and end-user guides.

Requirements:

• 2+ years of work experience as a technical writer or in a related field;
• Understanding of SDLC;
• Experience with building up ongoing processes of documenting;
• Experience with Jira, HAT tools (Confluence, MadCap Flare, RoboHelp etc., draw.io, etc), MS Word/Excel, high-level Visio user experience;
• Strong collaboration skills to gather information from developers, analysts and other non-IT managers for documentation purposes;
• Ability to deliver high-quality documentation with attention to details.

Responsibilities:

• Developing, implementing and ownership of document management policies and standards;
• Organizing and maintaining documents, adhering to the company’s document lifecycle procedures;
• Reviewing and updating employee manuals, handbooks, and other company documents to ensure they are current with company policies and procedures;
• Maintain a record of all corrections and revisions to documentation;
• Collaborate and with with internal departments and product teams and other stakeholders to document subject material and technical specifications;
• Edit documentation immediately preceding delivery;
• Research, propose and implement customer-specific documentation solutions;
• Comply with and improve upon document control management processes;
• Develop, gather, and atandardize organizational documentation.

We offer:

• 24 days of paid vacation and 10 sick days — we value rest and recreation. We also comply with the national holidays;
• Medical insurance for employees and the possibility of training employees at the expense of the company and gym membership;
• Remote work; after Ukraine wins the war — our own modern lofty office with spacious workplace, and brand-new work equipment (near Pochaina metro station);
• Flexible work schedule — we expect a full-time commitment but do not track your working hours;
• Flat hierarchy without micromanagement — our doors are open, and all teammates are approachable.

During the war, the company actively supports the Ministry of Digital Transformation of Ukraine in the initiative to deploy an IT army and has already organized its own cyber warfare unit, which makes a crushing blow to the enemy’s IT infrastructure 24/7, coordinates with other cyber volunteers and plans offensive actions on its IT front line.