Technical Customer Support with German in Concentrix CVG International

Job description:

• Support customers for security cameras and system uses (pre and after-sales)
• Assisting our customers via inbound & outbound calls and via chats/emails
• Collaborating with other departments to ensure customer satisfaction and resolution of issues
• Handling inquiries, resolving complaints, and troubleshooting technical issues

Requirements:

• Knowledge of German min. C1 and English min. B1 (for training purposes)
• Excellent communication and interpersonal skills
• Previous experience in customer support or related field
• Strong attention to detail and ability to multitask efficiently
• Previous experience working in technical environment or in interest in new technologies.

We offer:

• Attractive salary based on a civil contract,
• Modern workplace in the heart of Katowice,
• Fully paid training (you will get the salary for participation in the training),
• Possibility to Refer a Friend,
• Team-building events,
• Team leader support at every stage of cooperation,
• Coaching, mentoring to improve your qualifications