Technical Customer Support in Blackbird Lab

Technical Customer Support

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Shoparize is a dynamic and rapidly growing Adtech e-commerce platform, built for merchants to generate incremental revenue with performance marketing and AI tooling to improve their shopping campaigns. Furthermore, Shoparize is revolutionizing the way people shop online. Our platform aggregates product listings from various retailers, providing users with a seamless and comprehensive shopping experience.

We are looking for a Technical Customer Support agent to provide best-in-class assistance to our customers.

Stack of the project

Hub Spot, Gmail, (Google Merchant Center, Google Ads will be a plus)

Responsibilities

• Help with the onboarding of new customers
• Help to troubleshoot and resolve issues faced by our clients
• Communicate via emails or chat with potential and current customers
• Looking for potential process improvements and gaps
• Collaborate with other teams when necessary and coordinate efforts to resolve issues

Requirements

• 1+ years of Technical Customer Support experience
• E-commerce / Google Ads experience is a big plus
• Upper-Intermediate English speaking level
• Experience working in remote teams
• Logical and analytical mindset

Interview process

• HR interview (30 min)
• Intro call with a client (15-30 min)
• Interview with a Customer Support lead (~60 min)
• Interview with a Managing Director (30 min)

Benefits

• Competitive salary commensurate with experience (holiday allowance included)
• 25 days of vacation per year
• Professional development opportunities and tuition reimbursement
• Dynamic and collaborative work environment with opportunities for growth and advancement