Technical Account Manager in YO-DA wallet

Technical Account Manager

Київ, віддалено

We are a dynamic Holding, which embraces flexibility and encourages your innovative ideas for product and process improvements .
We leverage cutting-edge technologies in the development of our application, providing you with an opportunity to gain valuable experience in this rapidly evolving field.
At our Holding, we  offer career prospects . As we continue to grow each day, you have the chance to shape your future as the Lead of any direction in our Holding.
We are looking for a  Technical Account Manager.

Responsibilities:

Client Relationship Management:

• Build and maintain strong, long-lasting relationships with clients.
• Understand clients’ needs and objectives to provide tailored fintech solutions.
• Act as the main point of contact for clients, addressing inquiries and concerns.

Product Knowledge:

• Develop a deep understanding of the fintech products and services offered.
• Stay updated on industry trends and competitor offerings.

Onboarding and Training:

• Assist clients in the onboarding process, ensuring a smooth transition to using fintech tools.
• Provide training sessions to clients on how to effectively use the fintech platform.

Client Support:

• Address and resolve client issues promptly and effectively.
• Collaborate with internal teams to ensure timely issue resolution.

Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling additional fintech products.
• Work towards achieving revenue targets through client expansions.

Feedback Collection:

• Gather client feedback and communicate it internally for product improvements.
• Proactively identify areas of improvement and suggest enhancements.

Documentation and Reporting:

• Maintain accurate records of client interactions and transactions.
• Generate regular reports on client usage, satisfaction, and key performance indicators.

Experience:

• Previous experience in account management, preferably in the fintech industry.
• Understanding of financial products and services.
• Excellent verbal and written communication skills.
• Ability to convey complex technical information in an understandable manner.
• Problem-Solving Skills: Strong analytical and problem-solving abilities.
• Proactive approach to addressing client needs and challenges.
• Ability to collaborate with internal teams, including sales, customer support, and product development.
• Flexibility to adapt to a dynamic and evolving fintech landscape.
• Willingness to learn and stay updated on industry changes.
• Sales Skills: Understanding of sales processes and techniques for client retention and expansion.
• Technical Proficiency: Ability to read and understand API documentation. Familiarity with technical aspects of fintech platforms.

What we offer:

• Financial stability and competitive salary;
• Individual bonuses for benefits compensation (healthcare, hobby, equipment and workstation);
• An honest and professional team that is ready to listen and understand, and most importantly, support you in your ambitious professional ideas!
• A dynamic and flexible startup environment that encourages innovation;
• 24 зaid vacation, not limited sick leaves, additional day-offs;
• Remote work/Hybrid in Kyiv;
• The perspective of development in FinTech with a focus on a foreign market;
• Great, professional and friendly team.

👏🏻 We are proud of our corporate culture which embodies principles:

• No Red Tape: We believe in removing unnecessary bureaucracy, fostering an environment of agility and efficiency.
• Freedom of Decision-Making: We trust in your expertise and empower you to make impactful decisions.
• Trust in Employees’ Expertise: Your knowledge and skills are highly valued, and we encourage you to take ownership of your work.
• Startup Environment: Experience the excitement of working in a startup, where new processes are implemented, and results are visible.
• Communication with C-Level: Enjoy open communication with our C-level executives, as we embrace an open-door policy.
• Professional Growth and Networking: We prioritize your professional development and provide ample opportunities for networking.
• Friendly Team: Join our close-knit team, where collaboration and support are the pillars of our work culture.

Join us and you can be part of our company and creation it grows!