Tech Support in MAUDAU

July 1, 2024

Tech Support

remotely

MAUDAU is a young, ambitious, Ukrainian tech company that has already announced itself and took a competitive position on the market. We are in love with our product, which we are constantly improving, and we really value our guest, for whom we create and surpass ourselves every day.

We strive to change the market and are constantly looking for new opportunities. We create a high-quality, modern and, most importantly, Ukrainian product! Today, we already have more than 700 people in our team, and we will continue to grow. Join us to build together!

Who are we looking for?
Our ideal candidate is a technically sound professional with a strong command of debugging and monitoring tools. Curiosity and initiative - it's a must! Our ideal candidate does not simply respond to a request at the Service Desk or a notification from the monitor. He analyzes problems, collects statistics and suggests improvements to continuously increase the level of quality and reliability of the product.

What we expect:

• Understanding of client-server architecture;
• Understanding the working principles of Rest API;
• Practical skills in working with monitoring systems (DataDog, Sentry or similar);
• Working skills with Jira & Confluence;
• Basic understanding of SCRUM processes.

What you will do:

• Processing and solving requests from internal users;
• Creation of bug reports, informing about fixes;
• Analysis of logs and operations in the system;
• Monitoring of system metrics and services;
• Informing about failures or anomalies in the operation of the product;
• Collection of analytics on system failures, anomalies and problems;
• Interaction with the product team: PO's, QA's, developers, etc.

It is important for us:

• Quick response to anomalies and system problems;
• Ability to prioritize the flow of tasks;
• Comprehensive knowledge of the product's internal structure, integrations and data exchange flows;
• Proactivity in the processes of improving product quality and reliability;
• Focus on business needs.

What is the process of getting to know MAUDAU waiting for you :

• Viewing your CV;
• Online interview with a recruiter;
• Online acquaintance with the head of the department;
• Offer and start of a paid trial period of 3 months.

Why is MAUDAU cool?

• You will work with a cool team of like-minded people and open management;
• You will regularly receive company news in the form of digests and All Hands meetings;
• You will receive timely and open feedback;
• You will have an impact on a product made in Ukraine that is used by thousands and millions;
• You will be part of a school team;
• You will have real challenges and ambitious goals;
• You will have career counseling and recommendations regarding your development upon request.

As a member of the MAUDAU team you can count on:

• Opportunities for your personalrapid development, learning and growth;
• Opportunity to find a mentor/internal coach;
• Ability to influence the Ukrainian product;
• Pet friendly office;
• Hybrid/remote work format and flexible schedule;
• Work on modern technology;
• Stable and transparent salary payments;
• Registration from the first day;
• 20 working days of paid vacation, paid sick leave without bureaucracy and an additional day off on your birthday;
• Material assistance in critical situations;
• Participation in the Fozzy loyalty program.

Are you looking for a driven and ambitious company focused on development?
We are waiting for your resume!

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