Team Leader with Nordic Language in Teleperformance

Team Leader with Nordic Language

Location: Kraków

About us and our team

Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place!

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

About your future role

You are a servant leader with strong people leadership and an employee development mindset. In your role, you will be working with a variety of managerial tasks. As a member of the Nordic Special Services management team, you will take part in planning and executing activities important for the whole area and for your team.

Some of your responsibilities , but not limited to …

• Management of the team and your direct team members
• Setting direction, targets and prioritization for the team and its individual team members
• Make it possible to achieve targets and support the team by removing obstacles and support the team in interactions with internal & external stakeholders
• Ensure the right staffing levels, placement of resources and tasks within the overall team
• Drive training for the personnel and find the best fit for the team and individuals.
• Planning and organizing daily work tasks in the own team, managing through “weekly” governance meetings and empowerment
• Competence development & Coach and develop personnel
• Change Management
• Driving performance & improvements in own responsibility area and creating a performance management culture for the team
• Stakeholder Management & Networking
• Ensure team contributes to other functions, Special Services Nordic and supports overall Nordic strategy & business goals
• Participate in Special Services Nordic Management team meetings, support other Managers and contribute positively so that Special Services reach its targets successfully

Qualifications:

Skills, motivation and that little personal twist make you succeed Your professional skills and experience form most of your qualifications, but your personality also makes the difference at our organisation. You have a positive, humoristic attitude with a strong drive to make a difference.
You are known as a team builder with the ability to ensure high employee satisfaction. As we are a European organization you feel comfortable having colleagues from other countries.

Your qualifications include:

• Good people leadership skills, leadership experience is must
• Positive mindset and ability to inspire and lead the team
• Customer service skills with commercial mindset
• Analytical skills and ability to create insights, flair with numbers and MS Excel
• Process and organization skills
• Good communication skills in English (Fluent written and verbal), ability to work with people from different cultural and language background.
• Minimum bachelor’s degree in business or similar
• Preferably work experience from financial sector, payment industry
• Experience from Dispute handling (major international card schemes) will be positive
• Fluent in one of the Nordic languages (Swedish or Norwegian or Danish or Finnish) and English (speaking and writing). Additional language is a plus

Additionally, we offer next benefits:

ABOUT MAJOREL

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted longterm partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law.  ,

Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so. 

Majorel & Teleperformance

You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities! In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.

DISCLAIMER

The above statements are intended to describethe general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.