Team leader with knowledge of the Polish language in 1CallCenter

Do you want to work in a stable Ukrainian company? Develop your skills and constantly learn new things? Then you are at the address :) 1CallCenter is: Over 12 years of stable work; Work with more than 15 European countries, as well as many Asian countries, countries of the Latin American region, Africa and the Middle East; Comfortable separate work with professionals in their field; Development and career growth; Company is growing and we are opening a competition for the position of Team Leader/Team Leader with knowledge of the Polish language. Your tasks:- Organizing the work of the operator team (making work schedules, monitoring compliance with company rules and procedures, monitoring the performance of team KPIs, reporting at the request of the manager); - motivating employees and providing feedback, conveying to employees the decisions and orders of the company's management; - Training of team operators taking into account the quality of communication with clients and the results of KPI monitoring; - analysis of problematic cases of operators' work; - Formation of a positive microclimate in the team, formation of a positive attitude towards the company's brand What we expect from you: - Experience in management positions of a call center for at least 1-2 years; - good knowledge of Polish and Ukrainian - Experience in multitasking; - Management cycle skills; - Time management skills; - Requirements to employeesIn turn, we offer from ourselves:- Competitive salary;- a close-knit team that is result-oriented and generates new ideas every day to achieve goals;- the opportunity to implement bold ideas - we will always help you with a team and tools;- full-time employment with flexible schedule; - Basic paid vacation - 18 days; - Training in the company; if you are determined for long-term, fruitful cooperation — Welcome to 1CallCenter! Call or send your resume (telegram, viber, whatsapp) Telegram @jobin1cc