Team leader, team leader with knowledge of the Italian language in 1CallCenter

Do you want to work in a stable Ukrainian company? Develop your skills and constantly learn new things? Then you are at the address :)

1CallCenter — is:

• Over 12 years of stable work;
• Working with more than 15 European countries, as well as with many Asian countries, countries of the Latin American region, Africa and the Middle East;
• Comfortable separate work with professionals in their field;
• Development and career growth;

Your tasks:

• Organizing the work of the team operator (making work schedules, monitoring compliance with company rules and procedures, monitoring team KPI performance, reporting at the manager's request);
• employee motivation and providing feedback, proving to employees of decisions and orders of the company's management;
• Training of team operators taking into account the quality of communication with clients and KPI monitoring results;
• analysis of problematic cases of operators;
• Formation of a positive microclimate in the team, formation of a positive attitude towards the company brand.

What we expect from you:

• At least 1-2 years of experience in management positions of a call center;
• good knowledge of Italian and Ukrainian
• Experience in multitasking; style="font-weight: 400">Management cycle skills;
• Time management skills;
• Employee requirements

In turn, we offer from ourselves:

•  Competitive salary;
• close-knit team that is result-oriented and generates new daily ideas to achieve goals;
• the ability to implement bold ideas - we are always there to help you with the team and tools;
• full-time employment with a flexible schedule;
• Basic paid vacation - 18 days;
• Training in the company;

if you are determined for long-term, fruitful cooperation — Welcome to 1CallCenter! Call or send your resume (telegram @jobin1cc)