Team leader Customer service representative in WOW24-7

Weare looking for aTeam Leader for the Customer Support team. You will lead and inspire ateam toprovide exceptional service asakey player. Our client— specializes inproviding enterprise mobility software solutions. They offer aplatform toenhance sales productivity and empower teams with intelligent content management and automation tools. The software focuses onimproving customer engagement, sales effectiveness, and overall organizational efficiency through mobile-first capabilities.Requirements:➖Working knowledge ofMicrosoft and Apple applications, common web browsers, and mobile devices➖Curious-minded individuals are those who are not afraid toexplore ortry things ontheir own.➖At least 2-3 years ofSupport ortroubleshooting experience.➖Confidence inmaking decisions, but also knowing when toask management.➖Prior experience with troubleshooting and customer service would berequired.➖Ability towork collaboratively and effectively aspart ofadynamic team.➖Ability topositively influence the team, even indifficult orpersonally frustrating situations.➖Calm under pressure orstrenuous volume situations.➖Skilled atde-escalating frustrated customers and reducing requests tospeak with management.Responsibility:✔️Provide product support for the application platforms byanswering questions from internal and external customers✔️Document, reproduce, and find creative solutions for customer-reported issues✔️Develop ahigh degree ofproficiency inthe application platforms and maintain that proficiency through continuous learning✔️Partner with other departments tomeet customer needs and goals✔️Be able towork oncases independently, only escalating orrelying onthe team for complex issues.✔️Act asamentor for all Associate CSRs, paying close attention toSlack tohelp answer any questions.✔️Start totake onsmall projects that align with the current Support initiatives✔️Actively contribute tothe Knowledge Base.✔️Take and pass the Knowledge Base publisher’s tesеs✔️Expected towrite 1new article aweek, oredit 3existing articles.Weoffer: ➖Remote work➖The probation period: one month➖Working shifts— Monday— Friday (30minute break):1shift— 3:00PM— 11:30PM, 2nd shift— 5:00PM— 1:30AM, 3rd shift 8:30PM— 5:00AM