Team Leader @ Ahoy Career in Ahoy Career

Our client is a Canadian technology company that provides IT services and multilingual customer service to global clients. Their clients include companies in technology and gaming, communications and media, e-commerce and fintech, tourism, and healthcare. They have offices in cities such as Los Angeles, Guatemala City, Berlin, Sofia, Dublin, Barcelona, Bengaluru, Tokyo, and Gdansk. They employ around 60,000 employees worldwide.

Benefits

• Private medical healthcare
• Hybrid work
• Medicover Sport card
• Co – Co-financing of online courses on three different platforms
• Great office with modern workplaces in Olivia Center
• Internal training and further education possibilities via our campus
• Advancement opportunities in our international company
• Highly motivated and dedicated team with flat hierarchies

Requirements

• English language = minimum C1 level 
• Specialist in workforce management processes, concepts and principles (i.e. Staffing projections, scheduling, service level analysis, metrics monitoring) 
• Strong knowledge of call center operations and organization 
• Above average knowledge on MS Office Applications ( i.e. MS Word, Excel ) & Google suite package (spreadsheets, data studio, slides, etc.) as well as call center specific software and applications (i.e. Verint, IEX & CMS) 
• Statistical & financial analysis 
• Strong understanding of local country labor laws and regulations 
• Ability to demonstrate innovation and good judgment / problem solving skills when making decisions 
• Strong team player with demonstrated ability to influence key stakeholders 
• Adaptive to changing work schedules and working hours 
• Customer Orientation 
• Negotiation skills 
• BPO experience is a plus 

Our client is a Canadian technology company that provides IT services and multilingual customer service to global clients. Their clients include companies in technology and gaming, communications and media, e-commerce and fintech, tourism, and healthcare. They have offices in cities such as Los Angeles, Guatemala City, Berlin, Sofia, Dublin, Barcelona, Bengaluru, Tokyo, and Gdansk. They employ around 60,000 employees worldwide.

Benefits

• Private medical healthcare
• Hybrid work
• Medicover Sport card
• Co – Co-financing of online courses on three different platforms
• Great office with modern workplaces in Olivia Center
• Internal training and further education possibilities via our campus
• Advancement opportunities in our international company
• Highly motivated and dedicated team with flat hierarchies

,[Ensure team tasks and deliverables are performed accurately and promptly , Establish performance objectives for all resources , Recommend, implement, and ensure that processes being utilized follow industry best practices , Conduct impact and trend analysis to recommend solutions that drive cost-effective strategies , Coordinate and align with Operations & WFM Leadership on scope, processes, and guidelines , Work with Customers on initiatives to support new business growth , Guarantee proper escalation paths are followed , Develop WFM staff on functional areas of expertise ]

Requirements: MS Office, MS Word, Excel, Google suite, CMS
Additionally: Sport Subscription, Private medical care, In-house trainings.