Team lead/Team leader in OLX Ukrayina

Team leader of Business & Services OLX category

ROLE OBJECTIVE:

• Managing the sales team (up to 15 employees);
• Ensuring the achievement of the set KPIs goals by the team;
• Analysis and formation of the team's sales strategy.

KEY DUTIES:

• Analyze the behavior of customers on the OLX resource and beyond, understand the goals of the "Business and Services" category and independently develop a strategy for attracting, retaining and developing business customers; li>
• Organization of the work of the sales team;
• Setting and implementation of planned indicators and tasks for the group;
• Planning of the working day, week, month both for oneself and the team;
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• Constant monitoring and evaluation of the quality of outgoing and incoming calls of each agent of the team;
• Providing feedback on the results of the month, the quality of the conversation, intermediate results, etc. (oral and written);
• Creation and continuous improvement of the conversation script based on the analysis of telephone conversations; Forming a knowledge base, tools for effective argumentation and working out objections that arise in the course of sales by group managers.
• Reporting in accordance with accepted norms in the company;
• Identifying the development potential of group managers, organization and conducting team training;
• Conducting morning (and other, if necessary) meetings with the team;
• Control and assistance in the implementation of KPIs of team employees;
• Participation in the adaptation of new employees and training of the existing team;
• Working on improving the customer base and interacting with existing customers for their development;
• Creating and leading projects to achieve team goals;
• Formation of lead generation and its prioritization;
• Working with the CRM system and reporting in it; Participation in the organization and implementation of online and offline events for business customers of the Business and Services category.
• Close cooperation with the marketing team and the head of the Business and Services category on projects aimed at B2B customers

ROLE REQUIREMENTS:

• Higher education

• Experience: 2 years of management experience

• Knowledge:

  • knowledge of the organization of the work process of sales departments, 

  • team motivation

  • strategic thinking, 

  • advanced user of office programs, 

  • knowledge of the Ukrainian language, language and writing literacy;

  • Knowledge of the English language at the Intermediate level and above;

  • Service knowledgeOLX and active use of the platform.

• Skills:

  • Motivation of personnel;

  • Team management;

  • Public speaking.

• Personal qualities:

  • Communication, openness, flexibility, proactivity, energy, purposefulness, stress resistance, responsibility and decency;

  • The ability to find a common language with any person;

  • Ability to ensure the achievement of set goals.