Team Lead Support in QS Games

August 8, 2024 GameDev

Team Lead Support

Kyiv, Ivano-Frankivsk, remotely

Hello!
We are looking for a specialist for the position Team Lead Support in the game GameDev studio, who will lead the support team and make our interaction with players even better!🔝

Why is it nice to work with us?

• Possibility of remote cooperation;
• 7 working hours per day;
• Flexible processes;
• Space for development and creativity;
• Paid vacation and sick leave;
• Bonuses for learning English and sports;
• Compensation for specialized courses and educational programs;
• Fast and high-quality growth of the team and projects;
• Lack of micromanagement.

What needs to be done?

• Analyze the workload and help the team prioritize tasks.
• Conduct one-on-one meetings, interviews, onboarding, mentoring and monthly team retrospectives.
• Coordinate communication with players and resolve complex requests.
• Carry out playtesting of projects and provide feedback to the team.
• Monitor the quality of responses, analyze and change communication strategies according to trends and situations.
• Develop strategies to support players in crisis situations on projects and coordinate communication with other departments.
• Analyze best practices and trends among competitors and implement them in the company.
• Develop team development plans, prepare training meetings and materials in case of introduction of new functionality or changes in the order of work.

What kind of experience are we looking for?

• 4+ years of experience in game support.
• Experience with Helpshift, Zendesk or other similar services.
• The level of English is Upper-Intermediate+.
• Ability to allocate tasks, prioritize and analyze workload.
• Mastery of Microsoft Excel and related Microsoft products at the level of working with data, integrations, visualizations.
• Successful experience in team management, processes and coordination of communication with players.

Not required, but would be a plus:

• Experience with farm games and city builders.
• Ability to think systematically and experience working with data analytics.
• Experience with Jira and Confluence.

Selection process:

If the above applies to you and you see yourself in the role of Team Lead Support in our studio - send your CV , Let's get acquainted! 📩🙂 For this position, we have 2 stages of interviews: the first with the recruiter, the next with the team leaders of the departments.