Team Lead сall-centre in Extreme Pride

Extreme Pride is a company that has been shaping the home appliances and electronics market in Ukraine and Europe for over 13 years. We open innovative technologies to consumers and present products that change the approach to comfort and quality of life.

What we do:

• We exclusively present more than 20 international brands: GoPro, Shark, Ninja, Levoit, Tineco, XGIMI and others.
• We were the first to bring GoPro to Ukraine, and are still official brand representatives.
• We launch new brands from scratch: we test products, build marketing strategies, form demand and loyalty.
• We created our own trademark QUIN — a technique that combines technology, style and premium quality.

What you will do:

Inmanagement by the team:

• Coordinating the work of call center operators and monitoring the performance of KPIs;
• Distributing tasks among team members and monitoring their performance;
• Training of new employees, improving the skills of the team;
• Analyzing the quality of customer service and implementing improvements.

Sales and working with customers:

• Reception and processing of orders (phone, website, messengers), customer consultation;
• Active sales, working with objections and closing complex deals;
• Supporting communication with the client base, informing about promotions;
• Preparation of commercial proposals for corporate clients.

Operational activities:

• Processing of counterparties, invoices and control of payments and receivables;
• Working with PRRO;
• Price monitoring, price updating and control of balances;
• Issuance of returns, interaction with the service center;
• Work in systems: Binotel, 1C, Kashalot;
• Preparation of reports on sales and team performance.

We we expect from you:

• Experience in sales from 1 year, experience in managing a team will be an advantage;
• Confident command of telephony, CRM (in particular Binotel) and office programs (Excel, Google Sheets);
• Excellent sales skills, ability to work with objections and close deals;
• Knowledge of order processing, documents and financial processes operations;
• Leadership qualities, the ability to motivate a team and achieve results;
• Skills in organizing the work process, prioritizing tasks and delegating;
• Analytical abilities, experience in working with 1C and preparing reports;
• Resistance to stress and customer orientation.

What do we offer?

• Floating schedule 5/2, weekend work, hybrid work format after the training period (first week in the office);
• Official employment from the first working day;
• Competitive salary (salary + bonuses from sales results);
• Health insurance after the trial period;
• Partial compensation for English language classes;
• Professional growth and development opportunitiesin management;
• Democratic corporate culture: you can easily share ideas even with the business owner;
• Cool discounts on products of the group of companies.

Ready to join the team? Send your resume - let's get to know each other!