Team Lead, Project Manager (German market) in 1CallCenter

Removed | Full time

We are an international outsourced call center that has been working with different markets for over 13 years: from Europe to Latin America.

We work with different languages, teams and projects, but one thing is important for us - the quality of work, clear processes and normal human communication within the team.

Now we are expanding the direction of the German market and are looking for a person who can take over the team and influence the result. The role will suit both an experienced Team Lead and a strong operator / sales who wants to grow into management.

What you will need to do:

• Manage a team of operators: set tasks, control the quality of work;
• Monitor KPI and team results;
• Maintain daily communication and work rhythm;
• Coordinate project processes;
• Help in the adaptation of new employees;
• Search ways to make the team work more efficiently;
• See where the result is falling and propose solutions.

Who we are looking for:

• fluent German (B2-C1+);
• experience in a call center or sales;
• management experienceor readiness to move into management;
• understanding of working with KPI and indicators;
• responsibility, initiative and ability to stay focused.

Conditions and income:

We are open to candidates of different levels, so the conditions are formed individually:

• this is an opportunity move into management and grow financially;
• for an experienced Team Lead, a higher starting rate + bonus for the result.

What you will get:

• you will have influence on processes, not just "fulfilling tasks";
• stable company without "swings";
• support at the start so that you don't drown in processes;
• opportunity to grow into a strong manager.

This is a role for those who are ready to take responsibility and do not get lost in multitasking.

 And finally: if this format of work appeals to you, send your resume, we will be glad to meet you.