Team Lead of Customer Support Agents in WOW24-7

Team Lead of Customer Support Agents Львів Description Weare seeking adynamic and experienced Team Lead for our Customer Support team. Asakey player you will lead and inspire ateam toprovide exceptional service. Our client’s Product isanonline shop that specializes inoffering arange ofhealth and wellness products. They provide avariety ofsupplements and natural health solutions, emphasizing high-quality ingredients and science-backed formulations. The online platform isdesigned tomake these products easily accessible toindividuals seeking toenhance their well-being through natural and effective means. Requirements: ➖Proven experience inaleadership role, demonstrating the ability toguide and motivate acustomer support team. ➖Strong organizational and problem-solving skills with the capacity tohandle various tasks efficiently and effectively. ➖Excellent English, both written and spoken. ➖Outstanding written and verbal communication prowess. ➖Willingness towork with people and assist them with issues ofvarying complexity. ➖Ability toact innon-standard situations. ➖Ability toexplain complex concepts insimple terms. Responsibilities: ✔️ Communicate with customers via various channels such asphone, email. ✔️ Process orders, forms, applications, and requests from customers. ✔️ Keep records ofcustomer interactions, transactions, and feedback, aswell asactions taken toresolve their issues. ✔️ Coordinate with the team toensure customer satisfaction and provide follow-up services asrequired. ✔️ Participate intraining sessions tobroaden product knowledge and enhance customer service skills. ✔️ Lead and inspire the customer support team tomeet performance goals and objectives. ✔️ Conduct regular team meetings todiscuss updates, challenges, and share best practices. ✔️ Provide ongoing coaching and mentorship toteam members for professional development. ✔️ Analyze team performance metrics and implement strategies for continuous improvement. ✔️ Collaborate with other departments toaddress escalated issues and streamline processes. ✔️ Develop and implement customer service policies and procedures toenhance efficiency. ✔️ Stay updated onindustry trends and incorporate best practices into the customer support strategy. Would beaplus: ➖A background ine-commerce ➖Knowledge ofwork with G-suite (Google Workspace: Disc/Sheets/Docs)➖Experience with any CRM/ATS Work conditions: ✔️Remote work ✔️Working hours schedule: Monday-Friday 16:00- 00:00✔️The probation period: one month