Team Lead of the call center in Opti

Opti is a transport company, one of the leaders in the passenger transport market and provides services in more than thirty cities of Ukraine, as well as in Poland.

About the role;

We are looking for a strong leader who knows how to it's easy to manage processes, but to build an effective team and provide a high level of service. If you are close to numbers, systematicity and results, this position is for you.

Your areas of responsibility:

• Full management of call center operations

• Control of service standards and quality of communication

• Work with KPI: daily monitoring, analysis, improvement of indicators

• Control of order fulfillment and results operators

• Formation of daily and final reporting

• Development, motivation and training of the team

• Participation in the selection, adaptation and staffing of staff

• Initiating and implementing improvements in the work of the department

It is important for us:

• Experience in call center (preferably in a managerial position)

• Team management experience

• Ability to work with analytics and performance indicators

• Leadership and decision-making skills

• Responsibility, systematicity and result orientation

What are you you will receive:

• Impact on processes and real results

• Opportunity to form a team for yourself

• Transparent KPI system

• Management support

• Prospect of professional and career development
  
  Do you feel that this opportunity is right for you?  Click "Respond" or call:
  
  +380504560282 — Nadia
  +380687028888- Irina