Team Lead Dispatcher in Big City Appliance Repair

Requirements: Remote manager working with English-speaking clients for at least 6 months. In the field of Appliance Repair it will be an advantage; English - at least Upper-intermediate level, ability to communicate in polite English; Russian language - for communication within the team. Soft skills: Responsibility and attention to detail; Flexibility and ability to prioritize tasks; Communicate effectively with customers, technicians and other employees; Ability to present information clearly and understandably; Ability to effectively plan and distribute tasks among the team; Willingness to make decisions in non-standard situations; Ability to quickly analyze problems and propose practical solutions; Working conditions: Work in a dynamic company, with the possibility of financial growth. Responsibilities: Developing a work schedule for dispatchers and technicians; Distributing tasks and prioritizing work in accordance with the level of urgency and complexity; Constantly monitoring the completion of tasks and meeting deadlines; Interacting with technicians for clarification repair status and solving possible problems. Assisting dispatchers in communicating with clients in unusual situations; Insuring dispatchers during a large flow of incoming calls (if necessary); Additional sales to clients (optional); Monitoring payments from clients and collecting receivables; Processing claims from clients, work with feedback; Continuous improvement of team performance; Data analysis and identification of possible improvements in service processes; Checking and closing calls in the CRM system; Training new employees, introducing them to work processes; Maintaining a positive atmosphere in the team; Resolving conflict situations in the team and with clients; Interaction with various parties to resolve disputes.