Team Lead in Call Center (Germany) in 1CallCenter

1CallCenter is an international outsourcing company that has been helping businesses in 17+ countries for over 13 years. We are actively growing, expanding our markets and looking for strong leaders to join the team!

Now we have an open position for a Team Lead (NON-significant) - a person who knows how to work with a team, take responsibility and effectively organize processes in the call center.

Your main tasks:

• Management of a team of call center operators.

• Control of the implementation of plans, analysis of results.

• Distribution of tasks, support in work, assistance in complex cases.

• Training, adaptation of new employees.

• Motivation of the team, development and building of team spirit.

• Ensuring quality service and achieving high results.

What we expect from you:

• Experience in management positions in a call center from 1-2 years.

• Desirable experience in sales / mass communications.

• Ability to work in a multitasking mode.

• Team management and time management skills.

• Fluent Germanlanguage (B2+).

• Orientation on results and the ability to motivate people.

We offer:

• Competitive pay: rate + bonuses based on work results

• Unique tasks and development at the international level.

• 18 workers days of paid vacation.

• Corporate, team building, contests and nominations.

• Schedule: 5/2

• The ideal format is 100% remote.

• Stability and official registration.

Do you want to be part of our international team? Send your resume - we are waiting for you!