Team Lead/Analyst 2nd line support in TemaBit Fozzy Group

Hello! We are TemaBit Fozzy Group — a team of technology fans who are changing Ukraine. We are the IT part of Fozzy Group — one of the largest trade and industrial groups in Ukraine. 60,000 employees, thousands of partners and millions of guests of "Silpo", "Fora", Fozzy, Thrash and other online and offline businesses use our team's developments every day! The Fozzy Group family includes retail, e-commerce, logistics, restaurants, banking and many more other businesses. I'm sure you'll be surprised how big we really are. All of these segments create synergy so that IT professionals can develop truly holistically. In addition to deepening specialized expertise and studying new technologies, there is a chance to immerse yourself in business processes and try your hand at various directions and new ambitious projects. With us, you will be able to develop and implement solutions that will be used by millions of Ukrainians and not only. About 80% of software of Fozzy Group companies is the development of TemaBit. We never get tired of experimenting, that's why we created our R&D center where we explore new technologies. Ideas are born here using artificial intelligence, machine learning, computer vision and robots. Artificial neural networks are developed and trained in the Laboratory for inventive solutions of the future. We invite you to join the Team Lead / Analyst 2nd line support team. We offer: ● the opportunity to generate and influence decisions; ● income that will help you focus on projects and personal development;● professional growth - the opportunity to attend internal courses, access to the corporate library 😊;● working environment: cozy office and the possibility to work remotely, flexible schedule;● 20 days of paid vacation and health insurance;● concierge service for employees;● rest - team building and various team activities , to improve cooperation in the team. Your tasks: ● implementation of quality standards at the team level: - search and selection of automation and optimization tools in view of the current state of support processes; - implementation of technologies and tools recognized as such, which can qualitatively affect the results of the team and/or business processes; - analysis of monitoring data on the state of systems and processes in the perimeter of the team's responsibility; - analysis and assessment of the results and consequences of changes in business processes - proactive monitoring and refactoring of processes that are redundant/harmful to support processes (Data Analysis & Business Analysis, monitoring and analytics tools); ● cooperation with specialists from other divisions: - meetings, correspondence and negotiations with product development teams of software products and business representatives; ● interaction with specialists of the support team in the implementation of joint projects and initiatives - adding one's own experience to achieve qualitative changes in the work of the team; ● interaction with business customers of support services: - consultations on support services ; - negotiations regarding the level and quality of support - collection and processing of feedback. Necessary skills: ● experience of participating in projects involving teams and specialists of various directions; ● experience of working in technical support as a team lead (teams with the number of 5-15 specialists) ;● understanding the life cycle ofsoftware development; ● experience of working with Python, Grafana, PL/T-SQL, Oracle; ● experience of planning work in team management systems (TFS, Jira); ● experience of maintaining high-quality technical documentation, knowledge of Confluence; ● experience with AWS, Airflow . ● ready to take responsibility. Our career means caring for every Ukrainian!