Team Lead/Analyst 2nd line support in TemaBit Fozzy Group

Team Lead/Analyst 2nd line support Kyiv, remotely Hello! We are TemaBit Fozzy Group - a team of technology fans who are changing Ukraine. MyeIT is part of the Fozzy Group—one of the largest trade and industrial groups in Ukraine. 60,000 employees, thousands of partners and millions of guests of "Silpo", "Fora", Fozzy, Thrash and other online and offline businesses use our team's developments every day! Fozzy Group's parent companies include retail, e-commerce, logistics, restaurant, banking, and other businesses. I'm sure you'll be surprised how big they really are. All of these segments create synergy, so IT professionals can truly develop holistically. In addition to the deepening of specialized expertise and the study of new technologies, there is a chance to immerse yourself in business processes and try your hand at various directions and other ambitious projects. We know that you can develop and implement solutions that will be used by millions of Ukrainians and not only. About 80% of Fozzy Group companies' software is developed by TemaBit. We are tired of experimenting, that's why we created our R&D center, we are researching new technologies. Ideas are born here using artificial intelligence, machine learning, computer vision and robots. For inventive solutions of the future, the Laboratory develops and trains artificial neural networks. We invite you to join the Team Lead/ Analyst 2nd line support team. We offer: ● the ability to generate and influence decisions; ● income that will help focus on projects and personal development; ● professional growth—the opportunity to attend internal courses, access to the corporate library, a wagon full of challenges to acquire any taste... we guarantee this 😊; ● working environment: cozy office and the possibility to work remotely, flexible schedule; ● 20 days of paid leave and medical insurance; ● concierge service for employees; ● recreation—team building and various team activities to improve teamwork. Your tasks: ● implementation of quality standards on a team-wide basis: — search and selection of automation and optimization tools and review of the current state of support processes; — implementation of technologies and tools recognized as such, which can qualitatively affect team results and/or business processes; — analysis of monitoring data on the state of systems and processes in the perimeter of the team's responsibility; — analysis and assessment of results and consequences of changes in business processes — proactive monitoring and refactoring of processes that are redundant/lossy for support processes (Data Analysis & Business Analysis, monitoring and analytics tools); ● cooperation with specialists from other divisions: — meetings, correspondence and negotiations with product teams for the development of software products and business representatives; ● interaction with specialists of the support team for the implementation of joint projects and initiatives—adding one's own experience to achieve qualitative changes in the team's work; ● interaction with business customers of support services: —consultations regarding support services; —negotiations regarding the level of support complexity—gathering and processing feedback. Necessary skills: ● experience of participating in projects involving teams of technical experts from different directions; ● work experience as a team lead in the committeendi (10-15 specialists); ● understanding of the life cycle of software development; ● experience of working with Python, PL/T-SQL, Oracle; ● work planning experience in team management systems (TFS, Jira); ● experience in maintaining high-quality technical documentation, knowledge of Confluence; ● knowledge of Airflow, Grafana, Postgres, Kafka, Elastic—preferred. Who is like a person: ● a systematic, structured person; ● you see the goal—you look for ways to implement it; ● open to constructive criticism; ● you know how to listen, analyze and present your own thoughts; ● team player; ● ready to take responsibility. Unas career means caring for every Ukrainian!