Team Lead/Analyst 2nd line support in TemaBit Fozzy Group

Hello!

We are TemaBit Fozzy Group - a team of technology fans who are changing Ukraine. We are the IT part of Fozzy Group, one of the largest trade and industrial groups in Ukraine. The developments of our team are used daily by 60,000 employees, thousands of partners and millions of guests of "Silpo", "Fora", Fozzy, Thrash and other online and offline businesses!

The Fozzy Group family includes retail, e-commerce , logistics, restaurant, banking and many other businesses. We're sure you'll be surprised how big we really are. All of these segments create synergy, so IT professionals can truly grow holistically. In addition to deepening specialized expertise and studying new technologies, there is a chance to dive into business processes and try your hand at various directions and new ambitious projects.

With us, you will be able to develop and implement solutions that will be used by millions of Ukrainians and not only.
About 80% of Fozzy Group companies' software is developed by TemaBit.

We never get tired of experimenting, that's why we created our R&D center where we research new technologies. Ideas are born here using artificial intelligence, machine learning, computer vision and robots. Artificial neural networks are developed and trained in the Laboratory for inventive solutions of the future.

We invite you to join the Team Lead / Analyst 2nd line support team.

We offer:
● the opportunity to generate and influence decisions;
● income that will help you focus on projects and personal development;
● professional growth - the opportunity to attend internal courses, access to the corporate library 😊;
● working environment: cozy office and the possibility to work remotely, flexible schedule;
● 20 days of paid vacation and health insurance;
● concierge service for employees;
● recreation - team building and various team activities to improve team cooperation.

Your tasks:
● implementation of quality standards at team levels:
— search and selection of automation and optimization tools based on an overview of the current state of support processes;
— implementation of technologies and tools recognized as having a qualitative impact on team results and/or business processes;
— analysis of monitoring data on the status of systems and processes within the team's area of ​​responsibility;
- analysis and assessment of the results and consequences of changes in business processes - proactive monitoring and refactoring of processes that are redundant/harmful to support processes (Data Analysis & Business Analysis, monitoring and analytics tools);
● cooperation with specialists from other departments:
— meetings, correspondence and negotiations with product development teams of software products and business representatives;
● interaction with specialists of the support team in implementation joint projects and initiatives - adding one's own experience to achieve qualitative changes in the team's work;
● interaction with business customers of support services:
- consultations on support services;
- negotiationsregarding the level and quality of support - feedback collection and processing.

Necessary skills:
● experience in participating in projects involving teams and specialists from various fields;< br/>● experience in technical support in the role of team lead (teams with the number of 5-15 specialists);
● understanding of the software development life cycle;
● experience in working with Python , Grafana, PL/T-SQL, Oracle;
● work planning experience in team management systems (TFS, Jira);
● experience in maintaining high-quality technical documentation, knowledge of Confluence;
● experience with AWS, Airflow, Postgres, Kafka, Elastic are preferred.

Who are you as a person:
● systemic, structured and human;
● see the goal is looking for ways to achieve it;
● open to constructive criticism;
● able to listen, analyze and present your own thoughts;
● team player;
● ready to take responsibility.
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Our career means caring for every Ukrainian!