System analyst in CRM.UA

We offer the position of System Analyst for a high-level professional who has the desire to create unique products for the largest national companies of Ukraine.

Requirements:

• Higher education (IT will be an advantage);
• Experience in IT;
• Experience in software development on the contractor side;
• Experience in automation business processes;
• Knowledge of the principles of building relational databases;
• Understanding the relationships between database tables;
• Basic knowledge of SQL;
• Testing experience.

Will be a plus:

• Ability to write statements (not use cases) for developers;
• Understanding the general principles of implementation of integrations between systems;
• Experience configuring MS Dynamics 365;
• Skills in using at least one of the service testing tools (Swagger, Postman, Fiddler).

Responsibilities:

• Independent customization of CRM (Microsoft Dynamics 365) according to the Customer, using built-in designers;
• Setting tasks for the developer (Front-end and Back-end);
• Documentation of implemented functionality;
• Functional, integration and regression testing.
• We offer:
• A job in a constantly developing IT company;
• A team of highly motivated, smart and positive people;
• Individual professional and career development plan;
• Paid training and certification by Microsoft specialization;
• Work in large, interesting and often unique projects;
• Comfortable, modern office 15 minutes from KPI and Lukyanivsk, or the possibility to work remotely.

CRM.UA group of companies is an association of Ukrainian IT companies with almost 25 years of experience in the development and implementation of their own XRM® solutions, CRM/ERP systems and analytics (Power BI, Microsoft Fabric). The CRM.UA group of companies includes: CRM.UA, E-Consulting, ERP.UA, DEC and ED Athena. The company has implemented 195 projects in 4 countries during its activity. The group of companies is a long-term partner of Microsoft and the winner of 80 international awards. The companies that are part of the group are residents of Diya.City and members of the IT Ukraine Association.

Oschadbank, ForteBank, MOYO, TSUM, Avon are among the clients. Also, the CRM.UA group of companies participated in the development and implementation of the Electronic Court of Ukraine system. In 2024, VAKTSI (All-Ukrainian Association of Contact Centers) recognized E-Consulting (part of the CRM.UA group of companies) as a leader in the construction of contact centers in Ukraine.

Main directions:

•             Industry XRM® solutions (XRM® Banking®, XRM® Contact Center®, XRM® Loyalty® and others); 

•             Sale of Microsoft licenses; 

•             Power BI, consulting, training, support; 

•             Development of dealer network. 

The goal of CRM.UA is to help companies achieve real results through the automation of business processes, the implementation of world-class analytics and strengthening the digital sustainability of Ukrainian business.