System administrator, technical support engineer (incoming line) in Lopan group

LOPAN GROUP is a Ukrainian team that has been helping businesses work easier and faster thanks to software for more than 20 years. We develop LOPAN SOFT products, provide cloud solutions through LOPAN CLOUD and implement electronic document management. Our focus is automation, convenience and reliability.

We are looking for a technical support specialist to join the team that works with accounting programs of the BAS line (Helpdesk, L1, L2). He is a person who is not afraid of technical problems, likes to help others and wants to grow in automation projects. Experience is required, but don't worry - we'll teach you everything you need and support you every step of the way.

What you will do:

• Help our customers solve technical and functional issues that arise during work with programs.
• Install and configure software, connect to customers remotely, explain and resolve technical issues.
• Communicate through calls (IP telephony, incoming line), as well as through remote connection.
• Analyze recurring requests, find the source of problems and help the team improve services.

From you:

• Experience in communicating with clients (preferably 2 years or more).
• Using a PC at the software installation level.
• Attention to details, logic and desire to understand new things.
• Willingness to learn, ask questions and grow professionally.

We offer:

• A gentle introduction to work and training not only at the start, but also throughout the entire cooperation. team.
• Transparent development plan and regular feedback without defaults:

1. Paid tuition - UAH 22,000 during internship.

2. After certification, the position of a support specialist with a salary of UAH 25,000.

3. In half a year - a year - the possibility of growth to an analyst with a salary of UAH 27,000-30,000.

• Work with various projects in the field of business digitalization.

Work scheduleMon-Fri from 9:00 to 18:00, format - remote

Stages of selection:

1. Initial telephone conversation (5-10 minutes).
2. Video interview with HR (30-40 minutes, Zoom).
3. Execution of a test task.
4. Introduction day (1-2 part-time working days).
5. Internship (up to 2 months).

How to apply:

If you respondedthis vacancy and you see yourself in our team - we will be glad to read your resume.

Resumes are considered, exclusively in Ukrainian. More about us on the website: https://lopan.com.ua