System administrator, technical support engineer (Helpdesk), L1+L2 in Coreberg IT Management

(REMOTE or REMOTE+OFFICE for Kyiv). Hello! We are a Korberg complex IT support company, we provide computer equipment and computer network maintenance for our corporate clients in an outsourcing format. We have been on the market since 2009. Our clients are companies with 10 to 200 PCs, for which we build IT infrastructure and provide user support (Helpdesk), solving problems with servers and network equipment, development of IT infrastructure in the format of customer service. We are looking for a talented IT specialist in our team, ready to challenge mediocrity in user support! Duties: Receive and process requests from users by phone and in the Service Desk system Provide technical support for users remotely and with visits to clients (we work only with corporate clients, we close more than 95% of applications remotely) Advise users Regularly inform users about the progress of resolving their applications Carry out initial diagnostics and eliminate malfunctions in the operation of computer equipment Candidate requirements: Understanding principles of PC diagnosticsKnowledge of desktop OS of the Windows family at the administrator levelUnderstanding the principles of network operation: NAT, DHCP, DNSUnderstanding the operation of mail protocols POP3, IMAP, SMTP, etc.Practical experience in working with Google WorkspaceBasic knowledge of Windows server, AD, DNS, Terminal ServicesExperience in setting up network equipment, practical experience with Mikrotik will be a plusPractical experience in working with video surveillance systems will be a plusExperience in laying SCS, crimping patch cordsSure practical and theoretical knowledge of PC hardware, network technologies for small officesRespect and tolerance in the attitude towards users, sociabilityConsistency, attentiveness and a natural desire to bring things to an end, even small thingsWritten mass literacy PunctualityActive Life position Ability to learn Stress resistance The ability to find a common language with VIP users and "difficult users", charisma What kind of candidate are we looking for: Goal-oriented, ready to work for results Focused on professional growth Obsessive, smart Able to enjoy work Will be a plus: Experience of working in a call center Experience of working with Service Desk systems Experience of working with systems CMDBWhat we offer: The actual combination of the roles of the first and second line of support (L1+L2): from receiving user applications to diagnosing and solving problems in the operation of computer equipment, services and network equipmentIn addition to typical tasks, from the first days we give the opportunity to develop your skills and improve your knowledge on such specific issues as: for L11. Setting up print servers, automating the connection of printers to users. 2. Administration of Active Directory group policies.3. Basic configuration of Mikrotik routers.4. Administration of hosts in the Zabbix monitoring system. 5. Regular work with Hikvision video surveillance systems for L21. Administration of Active Directory domains. Creation of group policies.2. Administration and monitoring of the Veeam backup system.3. Administration of the Radius system.4. Fine tuning of Mikrotik routers (OSPF, FIREWALL, NAT, VPN, eetc.) 5. Administration of the Zabbix monitoring system. The opportunity from the first days to try yourself in solving more complex and interesting problems of the L3 support level. , with content, principles and goals Unlimited office in the center, 700m from Arsenalna (coffee + cookies + dried fruits, etc.). Ability to work remotely. Spacious workplace. All necessary equipment and tools for comfortable work. Corporate knowledge base Wiki. Monthly bonuses. Training: Network technology courses, MikroTik equipment setup (MTCNA, MTCTCE, MTCRE), Design and diagnostics of wireless networks (Wi-Fi) and others. The possibility of cars annual growth Timely payment of wages (no delay in wages for the last 9 years since the start of this rule) Paid sick leave and vacation Pay level - based on the results of the interview. The rate + bonuses based on the results of achieving the set KPIs + additional payment (shifting, project management, etc.) --> up to UAH 40,000. If you are interested in this vacancy, try to answer the questions of the test - https://forms.gle/TPZhJyiR2pntxPG6A We are interested in thoughtful and non-standard answers! We will contact you if you get a passing score based on the results of the test answers.