System administrator, technical support engineer (Helpdesk, L1, L2) in Coreberg IT Management

(REMOTE or REMOTE+OFFICE for Kyiv) Hello! We are a Korberg complex IT support company, engaged in the maintenance of computer equipment and computer networks for our corporate clients in an outsourcing format. On the market since 2009. Our clients are companies from 10 to 200 PCs, for which we build IT infrastructure and provide user support (Helpdesk), solving problems with servers and network equipment, development of IT infrastructure in the format of customer service. We are looking for a talented IT specialist in our team, ready to challenge mediocrity in user support! Duties: Receive and process appeals from users by phone and in the Service Desk system Provide remote technical support for users, sometimes it is possible to visit customers (we work only with corporate customers, we close more than 95% of applications remotely) Advise users Regularly inform users about the progress of solving their applications Carry out initial diagnostics and eliminate malfunctions in the operation of computers of computer technology Requirements for the candidate: Understanding the principles of PC diagnosticsKnowledge of desktop OS of the Windows family at the administrator levelUnderstanding the principles of NAT, DHCP, DNS network operationUnderstanding the operation of mail protocols POP3, IMAP, SMTP, etc.Practical experience of working with Google WorkspaceBasic knowledge of Windows server, AD, DNS, Terminal ServicesExperience in setting up network equipment, practical experience with Mikrotik will be a plusPractical experience in working with video surveillance systems will be a plusExperience in laying SCS, crimping patch cordsRespect and tolerance in relation to users, sociabilitySure practical and theoretical knowledge of PC hardware, network technologies for small officesConsistency, attentiveness and natural desire to complete what is started, even small things Written and verbal literacy Punctuality Active life position Ability and desire to learn Stress resistance A big plus will be the ability to find a common language with VIP users and "difficult users", charisma. work Will be a plus: Experience working in a call center Experience working with Service Desk systems Experience working with CMDB systems What we offer: The actual combination of the roles of the first and second line of support (L1+L2): from receiving user requests to diagnosing and solving problems in the operation of computer equipment , services and network equipment. In addition to typical tasks, from the first days we give you the opportunity to practice your skills and improve your knowledge on such specific issues as: for L1 1. Setting up servers for a friend, automating the connection of printers to users. 2. Administration of Active Directory group policies. 3. Basic configuration of Mikrotik routers. 4. Administration of hosts in the Zabbix monitoring system. 5. Regular work with Hikvision video surveillance systems. for L2 1. Administration of Active Directory domains. Creating group policies. 2. Administration and monitoring of the Veeam backup system. 3. Administration of the Radius system. 4. Fine tuning of M routersikrotik (OSPF, FIREWALL, NAT, VPN, etc.) 5. Zabbix monitoring system administration. The opportunity from the first days to try yourself in solving more complex and interesting problems of the L3 level of support. The opportunity to gain extensive experience working with various hardware, software and technologies, because clients from different fields of activity (each with their own specifics) Work in a friendly team, with content, principles and goalsUnlimited office in the center of Kyiv, 700m from Arsenalna (coffee + cookies + dried fruits, etc.). Ability to work remotely. Spacious workplace. All necessary equipment and tools for comfortable work. Corporate knowledge base Wiki. Monthly bonuses. Training: Network technology courses, MikroTik equipment setup (MTCNA, MTCTCE, MTCRE), Design and diagnostics of wireless networks (Wi-Fi) and others. The possibility of cars annual growth Timely payment of wages (no delay in wages for the last 9 years since the start of this rule) Paid sick leave and vacation Pay level - based on the results of the interview. The rate + bonuses based on the results of achieving the set KPIs + additional payment (shifting, project management, etc.) --> up to UAH 40,000. If you are interested, try to answer the test questions (displayed after clicking the "Respond" button). We are interested in thoughtful and non-standard answers! We will contact you if you get a passing score based on the results of the test answers.