System Administrator/Helpdesk Engineer in Brainstack_

Brainstack_ is a Ukrainian multi-product IT company that develops cross-platform applications and services in the following niches: Parental Control, Wellness Ecosystem, Lifestyle Apps, Crypto&Blockchain, and since 2023 the company has started to develop in the direction of AI. Our company is a team of like-minded people united by common purpose and values. We build a favorable environment for the creation and implementation of world-class high-tech projects in our niches. Our expertise: Product management We launch and implement products from scratch in the shortest possible time. Billing Development We launch and connect all possible payment methods, optimize the payment processes of customers around the world. Customer Care and Sales We provide support for our products, support billing processes, work with Zendesk. Marketing Department We generate multi-channel worldwide traffic for our products, create content, work with large budgets. To strengthen the Infrastructure team, we are looking for a Helpdesk Engineer/System Administrator. The position involves working from an office in Kyiv. Required skills: Experience working as a system administrator or in a similar position for at least 1 year; Understanding of network protocols and network topology (DNS, DHCP, LDAP, NAT); Ability to effectively analyze and solve problems; Experience and the desire to work day-to-day in a team and communicate with users; Experience in configuring and maintaining network devices; Knowledge and experience with Windows, Linux and MacOS operating systems. Main tasks: Configuring, installing, supporting and administering Windows, MacOS, Linux operating systems; , analyzing and solving problems related to computers, software, networks and other systems; Installing and configuring new equipment, as well as upgrading and updating existing equipment; Maintaining and updating software on workstations and servers.; Providing technical support providing support to users, answering their requests and helping to solve problems; Keeping documentation on configuration, changes and system repair. It will be a plus: Higher education in a technical specialty; Experience with virtualization (VMware, Proxmox, KVM, etc.); Experience in configuration and database management (MySQL, PostgreSQL, etc.); Experience with the Atlassian stack (Jira, Confluence, Crowd). Personal qualities of a Brainstack_ specialist: Communicative. Clearly and clearly expresses his thoughts orally and in writing. Willingly shares information and knowledge with colleagues. Can explain complex things in simple words. Proactive. Takes responsibility for his professional activities. Suggests ideas for improving the work process. Seeks to help colleagues achieve results. He has defined goals, directs his work diligently. He is positive and optimistic. He believes in the positive outcome of any situation. Knows how to be grateful and supports team members. Has a sense of humor, does not gossip. Ready for change. How we take care of Brainstack employees_: Comfortable working conditions: The opportunity to visit a comfortable office in Kyiv with delicious breakfasts, recreation areas and PS5; FOP employment; 100% paid sick leave; 18 days of annual leave and 3 days off; Medical insuranceConducting creative master classes and team building for teams. Professional development culture: Compensation for external professional training upon request; Possibility of attending specialized events to improve skills; Compensation for learning a foreign language; Access to the electronic library; Brainstack_Leadership school — here we grow leaders within the company ;The possibility of making an internal transition if you want to develop in a different direction over time — you can move to another position within the company. Help and support: Internal corporate fund of 1% per ZSU (monthly we close requests from military relatives and close colleagues); Support of colleagues who joined the ranks of the Armed Forces of Ukraine (job retention, monthly monetary reward and closing of requests for military ammunition) Guardianship of "sunny children" of Ivano-Frankivsk region. If the vacancy resonated with you and you want to be part of our team, then we are waiting for your resume. P.S. The CV review period is up to 7 working days. If you have not received a response from the recruiter within this time, it means that we have considered your resume, but at the moment there are no vacancies in the company that match your experience and wishes.