System administrator for communications (Intercom) in All Right

All Right is a Ukrainian IT company that has become a leader in the children's online learning market in Ukraine and is successfully developing foreign markets. We are building an ecosystem of innovative solutions that includes a platform for lessons with Cambridge YLE-certified teachers and an AI-powered mobile application that enables personalized learning for each child. 

Join our marketing team as an Administrator communication systems (Intercom)!< /em>

Key result of this role - to do everything so that customers automatically receive answers to their questions before formulating them using the Intercom platform.

Intercom allows you to interact with users via chat, email, push notifications and other channels. It is used for customer support, marketing and sales

What we offer :

• Individual supportandmentorship for quick integration into the team and understanding product.

• A close-knit team where teamwork, cooperation and mutual assistance are valuedno micromanagement.

• Opportunities for career growth and compensation for the costs of professional training.

• < strong>Free corporate English lessonsand conversation clubs to improve language skills.

• Working in an IT company that inspires and steadily growing on the global market.

• Comprehensive social package, which includes vacation, sick days, public holidays, as well as additional bonuses.

• Employee Support Program, which includes partial compensation for psychologist services, financial assistance in case of critical illnesses for employees and their family members, as well as interesting internal measures in various areas.

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The value of this position:

• Gaining experience with non-code tasks both on the frontend and on the backend.

• Development of AI interaction skills.

Your work tasks will be:

• Analytical tasks: Analysis of the Intercom system, study of cause and effect relationships, setting of rules for routing dialogues with clients.

• Working with the bot: Analysis of bot behavior, checking and editing pre-created answers, creating new answers, researching customer ratings, working out statistics.

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Formation of statistics: Creating reports on completed tasks.

• Working with texts : Writing and editing articles for the Knowledge Base, preparing texts for communication with clients.

For successful work you will need:< /strong>

• A stable internet connection and your own laptop (we will provide the necessary technical means, including a powerful Powerbank for stabilization during outages).

• English level from B1 and above.

• Analytical or mathematical mindset, the ability to see cause-and-effect relationships.

• Experience working with statistical data and a large amount of information.

• Skills for working with Google Sheets and Excel.

• Intercom experience and customer relationship building skills,

It will be a plus:

• Ability to write attractive texts.

• Experience setting up bots, autoresponders, newsletters, scripts, etc.

Recruiting process:

• Quick introduction to the recruiter.

• Small TK .

• Meeting with Team Lead.

• Job Offer.

Send your resume or write to @AnastasiiaY_Recruiter for details!