System administrator in ALBO, Grupa kompaniy

Manufacturing enterprise invites to work as a SYSTEM ADMINISTRATOR

Requirements:

• work experience in a similar position from 2 years of specialized education in the field of information technologies; 
• at least 2 years of technical support experience. Preferably in large companies with a branch structure; 
• deep knowledge of operating systems (Windows), Microsoft office (365), network protocols; 
• ability to analyze and solve user problems; 
• excellent communication skills, ability to explain complex technical issues in simple language; 
• ability to work in a team; 
• knowledge of basic programs and technical support tools, experience with ticket systems will be a plus; 
• readiness to learn new technologies and quickly adapt to changes in the field of information technologies; 
• ability to meet deadlines and work under increased responsibility; 
• striving for a high level of customer service, the ability to effectively solve their problems. 
• It will be a plus: knowledge and ability to work with the hardware of the entire range of Microsoft software; Availability of certificates. 
• Personal qualities: Stress resistance, thoroughness and meticulousness in work

Working conditions:

Duties:

• accepting applications from users by phone, e-mail, Teams, etc.;
• identifying and analyzing user technical problems, conducting diagnostics and providing initial support;
• providing effective solutions to eliminate technical failures and problems , as well as assisting users in setting up and using systems;
• support and setting up peripheral equipment (printers, MFPs, scanners);
• installation, setting up computers;
• installation and configuration of operating systems of the Windows family and applications;
• diagnosis of computer equipment breakdowns;
• carrying out repair of equipment or carrying out defects and transfer of equipment for repair to subcontractors;
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• working with video surveillance systems;
• conducting training sessions for users on the use of software and providing recommendations on optimizing work processes;
• monitoring the state of information systems, detection and prevention potential problems;
• following new technologies and methods in the IT industry, continuous professional development;
• ensuring a high level of customer service, including courteous and professional communication;
• meeting the established deadlines for providing technical support in accordance with the service level (SLA).