Сustomer Support Agent in YO-DA wallet

Сustomer Support Agent

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We are a dynamic Holding, that embraces flexibility and encourages your innovative ideas for product and process improvements .
We leverage cutting-edge technologies in the development of our application, providing you with an opportunity to gain valuable experience in this rapidly evolving field.
At our Holding, we  offer career prospects . As we continue to grow each day, you have the chance to shape your future as the Lead of any direction in our Holding.

• Minimum 1 years experience as a support agent in an international company (preferably in the FinTech industry: e-wallet, payment system/aggregator);
• English- B2 and higher;
• Excellent written and communication skills;
• Computer literacy (Google Docs, Excel);
• PC or laptop and stable internet connection;
• Desire to help people, solve problems and ability to find an individual approach;
• Be a fast learning, system person. Ability to find needed information in a short period of time.

Would be a plus:

• Experience with payment systems;
• Experience with financial fraud activity;
• Desire to help people, solve problems and ability to find an individual approach;
• Experience with ticket systems

Responsibilities:

• Responsibility for ensuring excellent customer experience by online chat, mail;
• Day and night shifts (2 per weeks;
• Troubleshooting customer issues;
• Collecting and processing customers feedback;
• Close cooperation with other teams;
• Delivering product features and updates to customers.

We offer

• Competitive salary;
• 24 vacation days, sick leaves, additional day-offs;
• Remote/Hybrid work in the office in Kyiv;
• The perspective of development in fintech with a focus on a foreign market;
• Great, professional and friendly team;

👏🏻 We are proud of our corporate culture which embodies principles:

• No Red Tape: We believe in removing unnecessary bureaucracy, fostering an environment of agility and efficiency.
• Freedom of Decision-Making: We trust in your expertise and empower you to make impactful decisions.
• Trust in Employees’ Expertise: Your knowledge and skills are highly valued, and we encourage you to take ownership of your work.
• Startup Environment: Experience the excitement of working in a startup, where new processes are implemented, and results are visible.
• Communication with C-Level: Enjoy open communication with our C-level executives, as we embrace an open-door policy.
• Professional Growth and Networking: We prioritize your professional development and provide ample opportunities for networking.
• Friendly Team: Join our close-knit team, where collaboration and support are the pillars of our work culture.

Join us and you can be part of our company and creation it grows!