Сustomer success manager in Somplo

13 серпня 2024

Сustomer success manager

Одеса

Somplo is an Israeli / Ukrainian tech-based company, in digital advertising solutions for big agencies and international leading brands.

We have Offices in Israel and in Odessa Ukraine, with a staff of around 40 employees (Tech, design, sales, marketing, operation, support and more).

We are a friendly Startup environment full of creative and high-quality team. Our company is quickly growing, and we are open to welcome new members who can bring new and innovative ideas.

Each employee is an integral part of the overall success of our startup company. So, we are always aiming to achieve success and further development of the system called Somplo CMP (Creative Management Platform).

We’re looking for an ambitious Customer Success Manager who will help our customers using Somplo Creative Management Platform. Our ideal candidate has good organizational and communicative skills, cares about clients, has a long-term vision, and believes that giving the best support to customers is the key to success.

Requirements:
— B2 English
— 1+ years of experience as a Customer Success Manager or a similar role
— Experience working with B2B international clients
— Team player
— Excellent communication skills
— Highly organized and able to multi-task
— Proactivity

Responsibilities:
— Establish and maintain customer relationships
— Onboard new clients
— Work in Somplo platform to create campaigns
— Upsell accounts to achieve business objectives and targets

— Provide high-level product support
— Promote the value of the product through customer experience
— Collaborate with other teams to reach customer’s goals
— Prepare financial clients monthly reports on Somplo platform usage

We offer:
—  Full-time employment and dynamic work with ambitious projects
—  Comfortable office work format: we have a new modern work space with a panoramic view of the sea, uninterrupted Internet and an additional power source. The office is located in the very heart of Arcadia, so during your lunch break or after work you only need 2 minutes to be next to the sea and recharge. The office has several recreation areas where you can play PS5, read a book, stand on a balance board or pull up on a horizontal bar. The office kitchen has everything you need for a light and healthy breakfast or snack, as well as an endless supply of fragrant coffee and a collection of teas. The building has a safe shelter in case of an air raid*.
—  Taking care of your health by providing:
20 working days of vacation and 5 working days of sick leave
Medical insurance (after 3 months of cooperation)
—  Competitive salary with review once a year or depending on your career growth, tax coverage, accounting support
— Ability to  work with international companies
—  Growth in a friendly and ambitious team of professionals

Our recruiting process:
↪ Screen of the candidate’s profile/CV
↪ Intro call with our HR
↪ Performance of the test task
↪ Interview with the team manager
↪ Job offer