Support Team Lead in Addepto

We are a GET IT company, which for more than 20 years has been engaged in the full cycle of development of information systems, starting from design, ending with development, implementation and software support.

The GET-IT company contributes to the development of IT and information security of companies, organizations and institutions of Ukraine.

We invite a qualified and experienced person to join our team the leader of the technical support group, whose priority is the satisfaction of the customer's needs and the continuous improvement of work processes.

Your tasks:

p>

• Organization of the effective work of the technical support team: formation of team work schedules, distribution of tasks, optimization of the technical support process.
• Quality control of technical support processes: ensuring timely response to customer requests, compliance control of service standards.
• Maintaining communication with the customer: identifying the customer's needs and ensuring the implementation of his requests.
• Ensuring effective interaction of the technical support team with the development team: bringing the customer's request to the development team and monitoring its solution. 

• Maintaining official correspondence with government institutions.

Our expectations from the candidate:

• Experience in the IT field from 6 years, experience in a similar position from 2 years;
• Understanding of basic protocols, network technologies and principles operation of software monitoring systems;
• Experience in conducting negotiations, holding meetings with customers;
• Strong communication skills, customer orientation, proactive approach to solving customer problems;
• Independence at work, initiative, the ability to prioritize tasks and plan your time.

It will be an advantage:

• Experience as a system administrator.

We offer:

• Paid vacation and sick leave;
• Hybrid work format (there is a need to visit the office several times a week);
• Opportunities for professional development;
  • li>
  • Corporate events;
  • Friendly team;
  • Flexible work schedule.

   

  If you are interested this vacancy, we are waiting for your resume and will be happy to continue communication at the interview.