Support Team Lead in ADA.tech

We are committed to providing high-quality customer service and are constantly seeking talented professionals ready to join our dynamic team. 

Responsibilities:

• Organizing and managing all product support activities

• Writing and optimizing support processes

• Training employees on processes and customer interaction

• Managing primary escalation of problem situations

• Participation in compiling departmental reports

• Organizing support work in all directions

• Participation in resolving critical incidents

• Maintaining communication with clients and ensuring high levels of feedback

• Must be open to business travel opportunities to Estonia

• Managing team perfomance and even load distribution

Requirements:

• Experience in product/service support, preferably in a managerial position

• Excellent communication and organizational skills

• Ability to effectively manage time and resources

• Experience working with clients and managing conflict situations

• English language proficiency sufficient for working with international clients and teams

Benefits:

• Fixed working schedule, five days a week

• Contract based on Diia.City

• Competitive salary, plus monthly bonuses for high performance

• Paid sick leave and vacation

• Working in a comfortable office with the possibility of business trips to Estonia