Support Supervisor in VirtonTech

Join CreativeByte - an energetic team of talented professionals!

We are an international IT company that works to create the most convenient and accessible products for users in many countries around the world.

We are looking for a Support Supervisor who will join our team and together with us will make a real breakthrough in the world of marketing!

Your the main tasks will be as follows:

• Experience in working with ticket systems;
• Analysis of the metrics of the support department;
• Analysis of the effectiveness of the support department;
• Preparation of FAQs for support and users;
• Configuration and development of the support chatbot and various documentation;
• Checking the support dialogues and their correction based on the preliminary analysis.

Our candidate has the following characteristics:

• Experience in the position of Support Supervisorfrom 1.5 years;
• Knowledge of the English language - level B2;
• Work experience in the field of iGaming.

Will be a plus:

• Experience of working with HelpDesk;
• Experience of working with products on the BetB2B platform;
• Knowledge of Polish, German and Spanish.

Our Hiring process includes four steps that help build a successful and effective team, namely:

• Communication with the recruiter;
• Interview with management;
• Job Offer.

Why would you want to choose us?

• Competitive payment in dollars;
• Full? remote;
• Flexible schedule that suits you: Mon - Fri from 09:00/10:00 to 18:00/19:00;
• Paid vacation and sick leave;
• The possibility of taking Day off at your own expense and additionally at the expense of the company;
• Progressive leadership with a focus on communication;
• Salary review based on achievements;
• Personalized greetings from the company on the occasion of important events;
• Cosyteam building with a team;
• Compensation for sports or other hobbies;
• Effective support of HR Department, management and team;
• Mental health compensation;
• Possibility to attend conferences.