Support Specialist (Remote)(Uniwell) in Genesis

Uniwell is an international service company that is a partner company of Genesis and provides Customer Care services to users from more than 100 countries in the field of Health & Fitness. We are looking for a Support Specialist to provide quality support to users of the application in the Health and Fitness niche. Your tasks will be: conducting live communication with users in chats; helping them with a training and nutrition plan; conducting chat analysis; involvement in the formation of the knowledge base. You will be a mentor for users in achieving their goal and just a friend to whom you can turn for help at any time. We expect from you: experience working with customers (in the position of Support Manager/ Account Manager or similar); English Upper Intermediate+; the ability to respond quickly and solve customer requests. The advantages will be: background in sales; skills in working with Intercom (Zendesk or FreshDesk). What we offer: comfortable 4-by-2 shift schedule (shifts 7-15, 15-23, 23-7); competitive compensation; opportunities to grow within the team; working with an interesting product that really helps people.