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Support Specialist (English+Spanish) in Shiji Poland
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Shiji Poland
Shiji Guest Solutions is a payment platform which equips hospitality brands with a secure, fast, and engaging digital experience. Shiji Guest Solutions aligns brands with ever-changing compliance standards, payment options and user trends needed to master the digital guest experience quickly and professionally, from hotel check-in/-out to restaurant mobile ordering with loyalty and rewards included.
Job Description
We are looking for a customer service-oriented Help desk specialist to provide functional support to users efficiently and effectively. This position is the first point of contact to customers. The specialist will manage calls (logging, identifying, categorizing and prioritizing) as well as diagnosing and actively resolving customer requests. As part of their duties, they will need to escalating incidents appropriately to maintain the service level agreements (SLA).
Development opportunities we offer
- industry-specific e-learning platforms
- intracompany training
- technical knowledge exchange within the company
What we offer
- Private medical care (Medicover) with dentists package for you and your family
- Group life insurance (UNUM) for you and your partner
- Multisport card included in the MyBenefit package
- Dell laptop, keyboard, mouse, wireless headphones and monitor
- 40h for development during work time
- Free access to group language lessons
- Udemy platform
- In-house workshops, training sessions or meet-ups
- MyBenefit cafeteria and 500 (or 310 depending on your choice of other benefits) points per month to be used in vouchers
- Referral bonus if you refer a new employee (6500 PLN gross or more, depending on the position)
- Subsidy for the purchase of glasses (300 PLN/year)
- Free parking 3 minutes from the office or shared underground parking (can be reserved - first come, first served)
- Chill room with table football & PlayStation
- Free snacks (every day)
- Team building events
Our requirements
- Must have minimum 2 years work experience in hospitality/hospitality school
- Strong analytical, organizational, communication and people skills
- Proficiency in Microsoft Word, Excel and Outlook
- Ability to adapt quickly to new technologies, products and procedures
- Ability to work and thrive in a multi-tasked and fast-paced environment.
- Be professional, have a positive “get it done” attitude and a strong work ethic
- Must be fluent in English and Spanish(min. C1)
- Ability to work in 24/7 shifts (day and night shifts)
Optional
- ITIL Service Management fluency
Shiji Guest Solutions is a payment platform which equips hospitality brands with a secure, fast, and engaging digital experience. Shiji Guest Solutions aligns brands with ever-changing compliance standards, payment options and user trends needed to master the digital guest experience quickly and professionally, from hotel check-in/-out to restaurant mobile ordering with loyalty and rewards included.
Job Description
We are looking for a customer service-oriented Help desk specialist to provide functional support to users efficiently and effectively. This position is the first point of contact to customers. The specialist will manage calls (logging, identifying, categorizing and prioritizing) as well as diagnosing and actively resolving customer requests. As part of their duties, they will need to escalating incidents appropriately to maintain the service level agreements (SLA).
Development opportunities we offer
- industry-specific e-learning platforms
- intracompany training
- technical knowledge exchange within the company
What we offer
- Private medical care (Medicover) with dentists package for you and your family
- Group life insurance (UNUM) for you and your partner
- Multisport card included in the MyBenefit package
- Dell laptop, keyboard, mouse, wireless headphones and monitor
- 40h for development during work time
- Free access to group language lessons
- Udemy platform
- In-house workshops, training sessions or meet-ups
- MyBenefit cafeteria and 500 (or 310 depending on your choice of other benefits) points per month to be used in vouchers
- Referral bonus if you refer a new employee (6500 PLN gross or more, depending on the position)
- Subsidy for the purchase of glasses (300 PLN/year)
- Free parking 3 minutes from the office or shared underground parking (can be reserved - first come, first served)
- Chill room with table football & PlayStation
- Free snacks (every day)
- Team building events
