Support Specialist (billing/payments/ refunds) in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with the co-founders, we gather strong teams to launch product IT businesses and win in global markets.

We are currently looking for a Billing Operations Specialist for one of our businesses.< br/>
Billing Support is a dynamically developing and evolving team of specialists in the field of payments. We work remotely, we advise users from different parts of the world on payment issues, we investigate interesting cases like real detectives, we pump our own expertise in the field of online payments in order to perform even more efficiently. 

 

What do we expect from you:
—Upper Intermediate (B2+). It is very important for us, because we communicate mainly in English;
— Willingness to work some shifts in the evening hours (19:00 - 03:00);
— Experience of working with clients: by phone, email , in chats and/or live; 
—  Experience with online payments. A basic understanding of how the field of online payments works and experience with fraud and chargebacks are also welcome;
— Initiative and organization - we are not shy to talk about problems and propose ideas, we know how to take responsibility for achievements and shortfalls, we control our working hours are changing;
—  Inside you lives a detective who loves to investigate complex situations, analyze facts and get to its root cause, to propose solutions;
—  Unlimited desire to learn and develop in IT. 
 

“Wow! And how exactly is the work going?”:
—We communicate with English-speaking customers through calls, chats and tickets regarding payment issues;
— We solve complex requests that are sent to us from the first line of support. Examples of complex requests: "I want to return funds!", "I want to report a technical problem with payments"; we detect abnormal errors, a drop in the throughput of payments, etc.;
— We develop professional skills at trainings and lectures for further career growth.

“Cool, I can do all this. And what do you offer in return?”:
—For the sake of the team, we are ready for anything: we help grow and develop within the payments team and even in IT projects of the holding;
— Opportunity networking and exchanging expertise with colleagues from other teams and projects within the holding;
— A team where everyone is there for each other, where they trust you as much as possible and don't even track your computer, where 99% of processes are configured and described;
—  Salary review available immediately after the probationary period closes and every six months thereafter. Receiving bonuses for good performance every month;
— We monitor health with a corporate doctor, solve any questions with a personal psychologist;
— Medical insurance, sick leave and 18 paid daysvacations per year;
— We work remotely by default;
— The schedule of a billing agent is 18-19 shifts per month. Morning - 07:00-15:00, afternoon - 15:00-23:00, evening 19:00-03:00.
 

We are very much waiting for you in our team !