Support Specialist in Enjoy Gaming Ukraine

27 червня 2024 GameDev

Support Specialist

Київ, за кордоном, віддалено

Enjoy Gaming comprises a team of seasoned industry professionals, bolstered by robust support from market experts and secure foreign investment. Our collective expertise propels us forward as we prepare to unveil an exciting new product within the live dealer business, featuring engaging offerings such as roulette, blackjack, baccarat, and more. Additionally, we are poised to enhance the slots line of our renowned supplier, ensuring a comprehensive and captivating gaming experience for our audience.

About you:
—  Bachelor’s degree (or equivalent work experience)
—  Strong problem-solving and analytical skills
—  English level intermediate or higher
—  Advanced PC user, who easily learns to work with new tools and technologies
—  Multitasking person who can work on several tasks at the same time with the ability to prioritize them
—  Highly responsible and customer-oriented person

Nice to have:
—  Experience in using Google Workspace
—  Ability to use Developer Tools
—  Experience in the gambling industry
—  Experience with Grafana, Google Claud

What goals will you have?:
—  Respond to support requests quickly and professionally
—  Monitor performance analyze abnormal situations, and report them to responsible people
—  Troubleshoot and report to relevant teams technical issues reported by the Operator
—  Monitor chat with players and solve issues if they are detected
—  Solve issues that were received from the studio side
—  Monitor the stability of the production environment 24/7
(working at shift 9 hours)
—  Report bugs, malfunctions, and unexpected situations
—  Keep up-to-date support documentation, workflows, and knowledge base

What you get in return:
— Competitive Salary: Competitive salary fixed in EUR with yearly performance reviews
— Tax Coverage: The company provide tax coverage
— Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
— Corporate Benefits: Medical insurance, psychologist, english speaking club
— Paid Vacation: 20 working days of paid vacation + 10 time off in lieu , including national holidays
— Paid Sick Leave: 10 working days
— Professional Development: Get reimbursement for professional development courses and training
— Self-Development: Get reimbursement for language courses, sports, massage, or life-coach