Support Specialist (1st Level) in Che IT Group

19 серпня 2024

Support Specialist (1st Level)

Львів, Чернігів, віддалено

For more than four years, we have been developing a large-scale product in the recruiting field. It is a comprehensive infrastructure that caters to job vacancies, companies, candidate profiles, automates processes, and facilitates interactions, among other things.

Key Requirements:

• German proficiency at B2-C1 level;
• Strong verbal communication skills in English;
• Preferred background in QA or other technical fields;
• Excellent communication and conflict resolution skills;
• Previous support experience is a plus;

Responsibilities:

• Provide timely support to users of the internal system, resolving their questions and issues promptly;
• Analyze the business logic of the system and promptly inform the team of any technical issues;
• Communicate with clients via video calls;
• Provide support to external users of the system (candidates and companies)

Our benefits:

• Flexible schedule and remote work;
• Compensation for professional courses (50%);
• Gym membership compensation (50%);
• Free English lessons and speaking club;
• Paid coworking for remote specialists;
• Paid vacation and sick leave;
• In-house psychologist consultations;
• Legal Consultations