Support Specialist in Mriya

Mriya is an educational ecosystem for students, parents and teachers that inspires learning and helps everyone find themselves in the modern world. This is an initiative of President of Ukraine Volodymyr Zelenskyi, which is implemented by the Ministry of Digital Affairs and the Ministry of Education and Culture with the support of the EGAP Program, implemented by the Eastern Europe Fund at the expense of Switzerland. If you want to be in a team of those who are changing the approach to education, respond to the vacancy as soon as possible!
Currently, our application needs a person in the support team who likes to communicate and help users get a positive experience from working with the application.

Our team is looking for a person who has:

• Ability to work in multitasking mode
• Good communication skills and ability to effectively interact with the client
• Ability to quickly respond to requests and find the necessary information
• Ability to work in a team
• Confident skills in working with a computer and office programs (Google Workspace)
• Fluency in written and spoken Ukrainian
• Higher education (Bachelor, Master)

What will you be to do:

• Solve technical problems, answer questions and take care of Mria users
• Process requests qualitatively and quickly

Your work in the Mria team:

• Full time
• The first two months - work in the office (there is a shelter), after that - a hybrid schedule
• Work on something really important for Ukraine as a project
• Dream Team in the literal sense of the word

Hiring stages: interview with HR -> interview with Head of Support

If this is not for you, but you know a person who is created for this vacancy - please recommend!