Support service specialist, chat operator (Customer support) in Netgame

Hello! It's cool that you're here! =) And if you are with us, it will be even cooler! ;) We are currently in the phase of active scaling, so we are looking for a "Chat Operator" who will consult and communicate with our users in live chat mode. Our ideal candidate: has positive experience in communicating with customers (face-to-face or in a telephone format , in chats); or has no previous experience of communicating with clients, but is able to quickly learn and perceive information; has competent written Ukrainian, with a typing speed of 180 characters/minute or more. What you need to do: promptly respond to all requests and requests from clients "chat"; predict the client's negativity, and neutralize it even before it appears; participate in the improvement of client service and processes within the team and the company. You will want to work with us because we: Care about your health: Medical insurance; Compensation vacation and sick days; 50-75% of healthy lifestyle pay. We are inspired by: Friendly team of like-minded colleagues who are always ready to help and support in the most difficult times; Absence of bureaucracy; Opportunities for professional and career growth; High competitive salary. We create comfort with the help of: Effective organization of the work process and quick decision-making; Work schedule — 2/2 (2 days of 12 hours each, 2 weekends, 2 nights, 2 weekends, 2 days...), time from 9:00 a.m. to 9:00 p.m. , 9:00 p.m. — 9:00 a.m.Office work, 5 minutes from Pechersk, with uninterrupted access to the Internet, hot drinks; Payment of the rate + KPI, and the opportunity to influence your final income; Compensation for corporate lunches. If you want to come to work with pleasure and be part of the dream team — then welcome!